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* 1. I was able to reach a representative easily to answer my questions or resolve my concerns.

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* 2. The representative who assisted me was able to answer my questions, resolve my concerns or offered to follow up with me after looking into the matter further.  

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* 3. The representative who assisted me was knowledgeable in the subject.

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* 4. The representative who assisted me was friendly and professional.

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* 5. Overall, I was satisfied with the customer service I received from the Arizona Department of Revenue.

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* 6. Please provide any additional feedback and/or comments:

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