Travel Agents

The information provided by you in this survey will be used for market research and marketing purposes. "Any aggregated published results will not individually identify any of the participants concerned. IATA will, of course, maintain the information supplied in confidence and we will not share any individualized stakeholder information with any external party. 

By providing your personal contact details, you are providing IATA with your consent to contact that individual for the purposes of conducting research for Agency Debit Memos."
Travel Agent Information

* 1. Please provide your name and position

* 2. Please provide your IATA 7-digit Head Office IATA code (without the check digit), to help us identify any duplicate entries, as only one response per Travel Agency is required.

ADM- Cost of ADMs to the industry

* 3. As an Agent, what is the average administration cost of each ADM in USD? Please take into consideration man power and external party company fees (if any)

ADM Working Group- Promoting Best Practices

* 4. What would be the best way for IATA to promote best practices from the ADMWG to you and your community? (Check all that apply)

* 5. What is your main source of information for travel industry news? (Check all that apply)

ADM Working Group- Promoting Business Intelligence

* 6. If IATA were to provide you with ADM business intelligence tools such as monthly dashboards, what main purpose would you find for it? (Check all that apply)

Business relationships with Travel Agents & GDS’s

* 7. What is your preferred method of communication with the Airlines? (Check all that apply) 

* 8. What is your preferred method of communication with the GDSs? (Check all that apply)

* 9. On a scale of 1 – 10 with 10 being the most positive, how would you rate your communication with the Airlines regarding ADMs?

0 Somewhat Positive
i We adjusted the number you entered based on the slider’s scale.

* 10. On a scale of 1 – 10 with 10 being the most positive, how would you rate your communication with GDS’s regarding ADMs?

0 Somewhat Positive
i We adjusted the number you entered based on the slider’s scale.

* 11. On a scale of 1 – 10 with 10 being the most positive, how would you describe the Airline-Agent relationship for ADMs in general

0 Somewhat Positive
i We adjusted the number you entered based on the slider’s scale.
ADM Central Repository

* 12. Where would be the best place to dispose a central repository for your Agency to access important information such as query Airline's ADM policies, commission control setups and credit card acceptances?

* 13. Please provide information concerning the unit responsible for handling ADMs

* 14. Please enter any additional comments and feedback you might have

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