ADA Paratransit Rider Satisfaction Questionnaire- 2025

Your response matters!

Thank you for helping the Greater Hartford Transit District improve our service by answering this survey. Your survey response will be kept confidential and we truly appreciate your feedback.
1.What city/town do you currently live in?
2.What are the top three reasons you ride ADA Paratransit?
Your #1 reason
Your #2 reason
Your #3 reason
Shopping
Medical Appointments (not dialysis)
Dialysis Appointment
School
Work
Social visit/recreation
Religious purposes
Other
3.Please rate the following statements related to our drivers:
Always
Usually
Sometimes
Rarely
Never
N/A
The drivers are courteous and helpful.
The drivers operate the bus safely.
The driver assists me from door-to-door.
I receive all the assistance I need from the driver.
4.Please rank the following statements regarding bus cleanliness:
Always
Usually
Sometimes
Rarely
Never
N/A
The buses are clean and well kept.
The seating is comfortable.
The temperature inside the bus is comfortable for me.
5.Please rank the following statements about the reservations/dispatch office:
Always
Usually
Sometimes
Rarely
Never
N/A
It is easy to reach a reservations agent.
Reservation agents are courteous and helpful.
It is easy to reach a dispatcher.
Dispatchers are courteous and helpful.
When I have a problem or complaint, the staff are responsive and helpful.
6.Please rank the following statements regarding the reliability of the service:
Always
Usually
Sometimes
Rarely
Never
N/A
My pickup is on time.
My drop off is on time.
I reach my appointments on time.
I can relay on the service.
7.How often do you currently ride ADA Paratransit?
8.How long have you been riding ADA Paratransit?
9.Do you travel with any of the following (check all that apply)?
10.What time of day do you typically ride the ADA Paratransit?
11.What other services do you use (if any):
12.If you would like to recieve the GHTD newsletter by email, please provide your email address in the text box.
If you would like to speak with a staff further about the responses that you submitted you may call our Customer Service Department at (860) 724-5340 extension 9, Monday through Friday, 8:00 a.m. – 5:00 p.m. For the hearing impaired, please dial Relay of Connecticut at 1-800-833-8134. You may also contact Customer Service by sending an email to us.hartford.customerservice@transdev.com or write:

Customer Service
c/o Transdev
148 Roberts St
East Hartford, CT 06108