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Yolobus Special Rider Survey – ADA

Yolobus Paratransit Service Survey

The Yolobus team is inviting current paratransit riders to participate in our five-minute survey to share your overall experience using our paratransit service. Your input will directly contribute to shaping the future of our service to better meet your needs. Thank you in advance for taking the time to help us serve you better!

This survey typically takes 5 minutes to complete.

Your responses to this survey are strictly confidential and anonymous. They will only be used for data analysis and will not be used for marketing purposes.

Thank you for your time and input!
1.Please rate your overall experience with Yolobus Special ADA service
Unaccpetable
Poor
Fair
Good
Excellent
2.How would you rate the accessibility of the current paratransit application process?

Current Process: The current process requires applications to be completed manually through a physical application form and requires the applicant to obtain a doctor's signature. All required documents must then be mailed to YoloTD. Applicants then wait up to 30 days for eligibility determination.
3.How likely would you use same-day booking option if it were available? (Currently passengers must call to book rides one day in advance)
4.How important is it for paratransit services to incorporate modernized software for trip booking, scheduling, pick-up, and drop-off timing? (Modernized software would include instant booking by personal cell phone or personal computer, along with real-time notifications for pick-up times, drop-off times, and estimated trip time).
5.What specific software features would you like to see for booking paratransit trips?
6.What are the main reasons that you use Yolobus Special ADA service?

Select up to 3, in order of how often you ride for that purpose
7.Do you also ride Yolobus scheduled routes on these larger buses?
8.What prevents you from taking Yolobus scheduled bus routes more often—or at all?
(Select all that apply)
9.How would you make this trip if the Yolobus Special was unavailable?
10.How do you normally pay for Yolobus Special ADA service?
11.Do you have a smartphone?
12.If you answered yes to Question 11, which of these services do you use?
(Select all that apply)
13.Tell us what you like about riding Yolobus Special and/or what you don’t like about Yolobus Special?