This survey should take no more than 3 minutes of your time to complete.

Your feedback will help us determine how you interact with ACWD and assist us in making improvements to our website.

* 1. Overall, how well does our website meet your needs?

* 2. How easy was it to find what you were looking for on our website?

* 3. Did it take you more or less time than you expected to find what you were looking for on our website?

* 4. How visually appealing is our website?

* 5. How easy is it to understand the information on our website?

* 6. How much do you trust the information on our website?

* 7. How likely is it that you would recommend our website to a friend or colleague?


* 8. How often do you visit ACWD’s website?

* 9. How do you currently interact with ACWD? (select all that apply)

* 10. If/When you visit ACWD’s website, what are the reasons you visit? (select all that apply)

* 11. Please rank the information you would like to see on ACWD's homepage.

* 12. How do you most often access ACWD’s website?

* 13. What problems, if any, have you encountered when accessing ACWD’s current website?

* 14. Please select the age group you associate with

* 15. Are you: (select all that apply)

* 16. Please indicate your completed level of education

* 17. How long have you lived in ACWD's service area (Fremont, Newark, Union City?)

* 18. Did we miss something? If this survey did not include a website item/topic that you would like us to consider in our website update, please provide additional comments:

ACWD is always looking for current, cost-effective ways to increase customer engagement. We thank you for taking the time to provide your feedback!