ACWD's Website Update Survey - Customer/Public Feedback This survey should take no more than 3 minutes of your time to complete. Your feedback will help us determine how you interact with ACWD and assist us in making improvements to our website. OK Question Title * 1. Overall, how well does our website meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 2. How easy was it to find what you were looking for on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 3. Did it take you more or less time than you expected to find what you were looking for on our website? A lot less time A little less time About what I expected A little more time A lot more time OK Question Title * 4. How visually appealing is our website? Extremely appealing Very appealing Somewhat appealing Not so appealing Not at all appealing OK Question Title * 5. How easy is it to understand the information on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 6. How much do you trust the information on our website? A great deal A lot A moderate amount A little Not at all OK Question Title * 7. How likely is it that you would recommend our website to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 8. How often do you visit ACWD’s website? Daily Weekly Monthly Infrequently (1-11 times per year) Never OK Question Title * 9. How do you currently interact with ACWD? (select all that apply) The website www.acwd.org Email Postal mail Visit ACWD headquarters Phone call Social Media OK Question Title * 10. If/When you visit ACWD’s website, what are the reasons you visit? (select all that apply) Bill payment options Find a phone number Hydrant permit Backflow prevention Water conservation Receive news and information Employment opportunities Help on Tap - customer bill payment assistance program Construction projects School education materials Bid postings Report a concern Public records request Emergency preparedness information Board of Directors agenda & meeting minutes Other (please specify) OK Question Title * 11. Please rank the information you would like to see on ACWD's homepage. 1 2 3 4 5 Calendar of meetings and workshops 1 2 3 4 5 News and announcements 1 2 3 4 5 Bill payment options 1 2 3 4 5 New customer information 1 2 3 4 5 Water conservation OK Question Title * 12. How do you most often access ACWD’s website? Desktop computer Laptop computer Electronic tablet Smartphone OK Question Title * 13. What problems, if any, have you encountered when accessing ACWD’s current website? Broken links Incorrect information Outdated information Key word search doesn't produce information you're looking for Unable to locate information Other (please specify) OK Question Title * 14. Please select the age group you associate with 18-25 26-35 36-45 46-55 56+ Prefer not to answer OK Question Title * 15. Are you: (select all that apply) Student Employed Job seeking An entrepreneur Business owner Homeowner Renter OK Question Title * 16. Please indicate your completed level of education High school Some college Bachelor's degree Advanced degree No formal education OK Question Title * 17. How long have you lived in ACWD's service area (Fremont, Newark, Union City?) Less than one year 1 - 2 years 3 - 5 years 6 - 10 years More than 10 years I do not live in ACWD's service area OK Question Title * 18. Did we miss something? If this survey did not include a website item/topic that you would like us to consider in our website update, please provide additional comments: OK ACWD is always looking for current, cost-effective ways to increase customer engagement. We thank you for taking the time to provide your feedback! OK DONE