This survey should take no more than 3 minutes of your time to complete.

Your feedback will help us determine how you interact with ACWD and assist us in making improvements to our website.

Overall, how well does our website meet your needs?

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* 1. Overall, how well does our website meet your needs?

How easy was it to find what you were looking for on our website?

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* 2. How easy was it to find what you were looking for on our website?

Did it take you more or less time than you expected to find what you were looking for on our website?

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* 3. Did it take you more or less time than you expected to find what you were looking for on our website?

How visually appealing is our website?

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* 4. How visually appealing is our website?

How easy is it to understand the information on our website?

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* 5. How easy is it to understand the information on our website?

How much do you trust the information on our website?

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* 6. How much do you trust the information on our website?

How likely is it that you would recommend our website to a friend or colleague?

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* 7. How likely is it that you would recommend our website to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY
How often do you visit ACWD’s website?

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* 8. How often do you visit ACWD’s website?

How do you currently interact with ACWD? (select all that apply)

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* 9. How do you currently interact with ACWD? (select all that apply)

If/When you visit ACWD’s website, what are the reasons you visit? (select all that apply)

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* 10. If/When you visit ACWD’s website, what are the reasons you visit? (select all that apply)

Please rank the information you would like to see on ACWD's homepage.

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* 11. Please rank the information you would like to see on ACWD's homepage.

How do you most often access ACWD’s website?

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* 12. How do you most often access ACWD’s website?

What problems, if any, have you encountered when accessing ACWD’s current website?

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* 13. What problems, if any, have you encountered when accessing ACWD’s current website?

Please select the age group you associate with

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* 14. Please select the age group you associate with

Are you: (select all that apply)

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* 15. Are you: (select all that apply)

Please indicate your completed level of education

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* 16. Please indicate your completed level of education

How long have you lived in ACWD's service area (Fremont, Newark, Union City?)

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* 17. How long have you lived in ACWD's service area (Fremont, Newark, Union City?)

Did we miss something? If this survey did not include a website item/topic that you would like us to consider in our website update, please provide additional comments:

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* 18. Did we miss something? If this survey did not include a website item/topic that you would like us to consider in our website update, please provide additional comments:

ACWD is always looking for current, cost-effective ways to increase customer engagement. We thank you for taking the time to provide your feedback! 

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