ACORD/GENPACT SURVEY

Thank you for taking the time to participate in our research study.

As a thank you, upon completion of the survey, you will receive a complimentary copy of the full report and analysis after ACORD2016. Please be assured that your responses are completely confidential and will be analyzed in the aggregate only.

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* 1. Please enter your contact details

Full Name

Email Address

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* 2. To what extent is your organization currently achieving positive business outcomes as a result of its use of digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

Don't know

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* 3. If you are achieving positive business outcomes, across what dimensions are they being achieved?
(Check all that apply)

Increased Efficiency

Improved Effectiveness

Reduced Risk

N/A

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* 4. To what extent do you expect your organization will achieve positive business outcomes two years from now as a result of its use of digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

Don’t know

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* 5. If you expect to achieve positive business outcomes, across what dimensions are you expecting it?
(Check all that apply)

Increased Efficiency

Improved Effectiveness

Reduced Risk

N/A

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* 6. How would you compare your organization’s market position to those of your competitors?

Considerably behind

Somewhat behind

About the same

Somewhat ahead

Considerably ahead

Don’t know

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* 7. To what extent have digital technologies helped your organization outperform your competitors?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

Don’t know

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* 8. To what extent do you agree or disagree with the following statements about the current impact of digital technologies on your organization’s performance?

	Strongly disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Strongly agree	Don’t know
The use of digital technologies has increased customer loyalty	The use of digital technologies has increased customer loyalty Strongly disagree	The use of digital technologies has increased customer loyalty Somewhat disagree	The use of digital technologies has increased customer loyalty Neither agree nor disagree	The use of digital technologies has increased customer loyalty Somewhat agree	The use of digital technologies has increased customer loyalty Strongly agree	The use of digital technologies has increased customer loyalty Don’t know
The use of digital technologies has increased our top line revenue	The use of digital technologies has increased our top line revenue Strongly disagree	The use of digital technologies has increased our top line revenue Somewhat disagree	The use of digital technologies has increased our top line revenue Neither agree nor disagree	The use of digital technologies has increased our top line revenue Somewhat agree	The use of digital technologies has increased our top line revenue Strongly agree	The use of digital technologies has increased our top line revenue Don’t know
Digital technologies have helped our organization optimize the costs of serving customers	Digital technologies have helped our organization optimize the costs of serving customers Strongly disagree	Digital technologies have helped our organization optimize the costs of serving customers Somewhat disagree	Digital technologies have helped our organization optimize the costs of serving customers Neither agree nor disagree	Digital technologies have helped our organization optimize the costs of serving customers Somewhat agree	Digital technologies have helped our organization optimize the costs of serving customers Strongly agree	Digital technologies have helped our organization optimize the costs of serving customers Don’t know
Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies	Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies Strongly disagree	Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies Somewhat disagree	Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies Neither agree nor disagree	Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies Somewhat agree	Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies Strongly agree	Our organization has been able to reduce costs by using digital technologies to achieve internal efficiencies Don’t know
We have a single customer view across all channels and customer touchpoints	We have a single customer view across all channels and customer touchpoints Strongly disagree	We have a single customer view across all channels and customer touchpoints Somewhat disagree	We have a single customer view across all channels and customer touchpoints Neither agree nor disagree	We have a single customer view across all channels and customer touchpoints Somewhat agree	We have a single customer view across all channels and customer touchpoints Strongly agree	We have a single customer view across all channels and customer touchpoints Don’t know

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* 9. To what extent will your organization’s legacy systems have to be completely replaced as a result of digital technologies?

Most or all will need to be replaced

Some will need to be replaced

Few will need to be replaced

None will need to be replaced

Don’t know

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* 10. To what extent will investments in digital technologies change in your organization over the next two years?

Stay the same

Decrease slightly

Decrease significantly

Increase slightly

Increase significantly

Don’t know

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* 11. To what extent is your organization supporting each of the following with digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

	1	2	3	4	5	6	7	8	9	10	Don't Know
Improving customer-facing touchpoints and experiences	Improving customer-facing touchpoints and experiences 1	Improving customer-facing touchpoints and experiences 2	Improving customer-facing touchpoints and experiences 3	Improving customer-facing touchpoints and experiences 4	Improving customer-facing touchpoints and experiences 5	Improving customer-facing touchpoints and experiences 6	Improving customer-facing touchpoints and experiences 7	Improving customer-facing touchpoints and experiences 8	Improving customer-facing touchpoints and experiences 9	Improving customer-facing touchpoints and experiences 10	Improving customer-facing touchpoints and experiences Don't Know
Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.)	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 1	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 2	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 3	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 4	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 5	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 6	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 7	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 8	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 9	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) 10	Improving non-customer-facing operations (e.g. middle and back office operations such as accounting, sales operations, auditing and procurement, etc.) Don't Know
Improving decisions (e.g. better view of performance and customers)	Improving decisions (e.g. better view of performance and customers) 1	Improving decisions (e.g. better view of performance and customers) 2	Improving decisions (e.g. better view of performance and customers) 3	Improving decisions (e.g. better view of performance and customers) 4	Improving decisions (e.g. better view of performance and customers) 5	Improving decisions (e.g. better view of performance and customers) 6	Improving decisions (e.g. better view of performance and customers) 7	Improving decisions (e.g. better view of performance and customers) 8	Improving decisions (e.g. better view of performance and customers) 9	Improving decisions (e.g. better view of performance and customers) 10	Improving decisions (e.g. better view of performance and customers) Don't Know
Launching new products and services	Launching new products and services 1	Launching new products and services 2	Launching new products and services 3	Launching new products and services 4	Launching new products and services 5	Launching new products and services 6	Launching new products and services 7	Launching new products and services 8	Launching new products and services 9	Launching new products and services 10	Launching new products and services Don't Know
Launching new business models	Launching new business models 1	Launching new business models 2	Launching new business models 3	Launching new business models 4	Launching new business models 5	Launching new business models 6	Launching new business models 7	Launching new business models 8	Launching new business models 9	Launching new business models 10	Launching new business models Don't Know

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* 12. How well does your organization’s middle/back office functions and systems (e.g. accounting, sales operations, auditing and procurement) support what customers expect in terms of customer experience?
Please rate on a scale of 1 to 10, where 1 is extremely poorly and 10 is extremely well.

Don’t know

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* 13. To what extent is each of the following a barrier to your organization’s use of digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

	1	2	3	4	5	6	7	8	9	10	Don't know
Legacy systems	Legacy systems 1	Legacy systems 2	Legacy systems 3	Legacy systems 4	Legacy systems 5	Legacy systems 6	Legacy systems 7	Legacy systems 8	Legacy systems 9	Legacy systems 10	Legacy systems Don't know
Change management capabilities	Change management capabilities 1	Change management capabilities 2	Change management capabilities 3	Change management capabilities 4	Change management capabilities 5	Change management capabilities 6	Change management capabilities 7	Change management capabilities 8	Change management capabilities 9	Change management capabilities 10	Change management capabilities Don't know
Insufficient budget	Insufficient budget 1	Insufficient budget 2	Insufficient budget 3	Insufficient budget 4	Insufficient budget 5	Insufficient budget 6	Insufficient budget 7	Insufficient budget 8	Insufficient budget 9	Insufficient budget 10	Insufficient budget Don't know
Lack of talent/skills required	Lack of talent/skills required 1	Lack of talent/skills required 2	Lack of talent/skills required 3	Lack of talent/skills required 4	Lack of talent/skills required 5	Lack of talent/skills required 6	Lack of talent/skills required 7	Lack of talent/skills required 8	Lack of talent/skills required 9	Lack of talent/skills required 10	Lack of talent/skills required Don't know
Inadequate collaboration between IT and lines of business	Inadequate collaboration between IT and lines of business 1	Inadequate collaboration between IT and lines of business 2	Inadequate collaboration between IT and lines of business 3	Inadequate collaboration between IT and lines of business 4	Inadequate collaboration between IT and lines of business 5	Inadequate collaboration between IT and lines of business 6	Inadequate collaboration between IT and lines of business 7	Inadequate collaboration between IT and lines of business 8	Inadequate collaboration between IT and lines of business 9	Inadequate collaboration between IT and lines of business 10	Inadequate collaboration between IT and lines of business Don't know
Insufficient technical skills on the part of our technology staff	Insufficient technical skills on the part of our technology staff 1	Insufficient technical skills on the part of our technology staff 2	Insufficient technical skills on the part of our technology staff 3	Insufficient technical skills on the part of our technology staff 4	Insufficient technical skills on the part of our technology staff 5	Insufficient technical skills on the part of our technology staff 6	Insufficient technical skills on the part of our technology staff 7	Insufficient technical skills on the part of our technology staff 8	Insufficient technical skills on the part of our technology staff 9	Insufficient technical skills on the part of our technology staff 10	Insufficient technical skills on the part of our technology staff Don't know
Inability to work across silos	Inability to work across silos 1	Inability to work across silos 2	Inability to work across silos 3	Inability to work across silos 4	Inability to work across silos 5	Inability to work across silos 6	Inability to work across silos 7	Inability to work across silos 8	Inability to work across silos 9	Inability to work across silos 10	Inability to work across silos Don't know
Lack of corporate vision for digital	Lack of corporate vision for digital 1	Lack of corporate vision for digital 2	Lack of corporate vision for digital 3	Lack of corporate vision for digital 4	Lack of corporate vision for digital 5	Lack of corporate vision for digital 6	Lack of corporate vision for digital 7	Lack of corporate vision for digital 8	Lack of corporate vision for digital 9	Lack of corporate vision for digital 10	Lack of corporate vision for digital Don't know
Inability to experiment quickly	Inability to experiment quickly 1	Inability to experiment quickly 2	Inability to experiment quickly 3	Inability to experiment quickly 4	Inability to experiment quickly 5	Inability to experiment quickly 6	Inability to experiment quickly 7	Inability to experiment quickly 8	Inability to experiment quickly 9	Inability to experiment quickly 10	Inability to experiment quickly Don't know
Cyber security	Cyber security 1	Cyber security 2	Cyber security 3	Cyber security 4	Cyber security 5	Cyber security 6	Cyber security 7	Cyber security 8	Cyber security 9	Cyber security 10	Cyber security Don't know
Risk-averse culture	Risk-averse culture 1	Risk-averse culture 2	Risk-averse culture 3	Risk-averse culture 4	Risk-averse culture 5	Risk-averse culture 6	Risk-averse culture 7	Risk-averse culture 8	Risk-averse culture 9	Risk-averse culture 10	Risk-averse culture Don't know

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* 14. Which one of the following functional areas are you most familiar with in terms of the skills and capabilities it possesses?

Finance & Accounting

Claims

Underwriting

Marketing, Public Relation, Government Affairs

Agency

Human Resources

Legal, Compliance, Enterprise Risk Management

None of the above

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* 15. For each of the following, please select the capabilities that you perceive your IT organization possesses and your function possesses?

	IT	Your function	Don’t know
The ability to tightly align, through governance and metrics, any digital intervention to business outcomes	The ability to tightly align, through governance and metrics, any digital intervention to business outcomes IT	The ability to tightly align, through governance and metrics, any digital intervention to business outcomes Your function	The ability to tightly align, through governance and metrics, any digital intervention to business outcomes Don’t know
Using structured development approaches (such as design thinking) to identify opportunities to create value for customers before we design solutions using digital technologies	Using structured development approaches (such as design thinking) to identify opportunities to create value for customers before we design solutions using digital technologies IT	Using structured development approaches (such as design thinking) to identify opportunities to create value for customers before we design solutions using digital technologies Your function	Using structured development approaches (such as design thinking) to identify opportunities to create value for customers before we design solutions using digital technologies Don’t know
Using structured improvement methods such as Lean principles when integrating middle and back office functions to meet customer experience expectations	Using structured improvement methods such as Lean principles when integrating middle and back office functions to meet customer experience expectations IT	Using structured improvement methods such as Lean principles when integrating middle and back office functions to meet customer experience expectations Your function	Using structured improvement methods such as Lean principles when integrating middle and back office functions to meet customer experience expectations Don’t know
The ability to consistently act on insights from data	The ability to consistently act on insights from data IT	The ability to consistently act on insights from data Your function	The ability to consistently act on insights from data Don’t know

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* 16. To what extent do you agree or disagree with the following statements about your company’s legacy operating systems?

	Strongly disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Strongly agree	Don’t know
Upgrading legacy systems is a top priority relative to other initiatives	Upgrading legacy systems is a top priority relative to other initiatives Strongly disagree	Upgrading legacy systems is a top priority relative to other initiatives Somewhat disagree	Upgrading legacy systems is a top priority relative to other initiatives Neither agree nor disagree	Upgrading legacy systems is a top priority relative to other initiatives Somewhat agree	Upgrading legacy systems is a top priority relative to other initiatives Strongly agree	Upgrading legacy systems is a top priority relative to other initiatives Don’t know
The return on investment in legacy system upgrades has been significantly beneficial to the company	The return on investment in legacy system upgrades has been significantly beneficial to the company Strongly disagree	The return on investment in legacy system upgrades has been significantly beneficial to the company Somewhat disagree	The return on investment in legacy system upgrades has been significantly beneficial to the company Neither agree nor disagree	The return on investment in legacy system upgrades has been significantly beneficial to the company Somewhat agree	The return on investment in legacy system upgrades has been significantly beneficial to the company Strongly agree	The return on investment in legacy system upgrades has been significantly beneficial to the company Don’t know
Current legacy systems present a significant risk to the company	Current legacy systems present a significant risk to the company Strongly disagree	Current legacy systems present a significant risk to the company Somewhat disagree	Current legacy systems present a significant risk to the company Neither agree nor disagree	Current legacy systems present a significant risk to the company Somewhat agree	Current legacy systems present a significant risk to the company Strongly agree	Current legacy systems present a significant risk to the company Don’t know
Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes	Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes Strongly disagree	Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes Somewhat disagree	Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes Neither agree nor disagree	Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes Somewhat agree	Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes Strongly agree	Our design and implementation approach is effective at overcoming the challenges associated with upgrading legacy systems and processes Don’t know
Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions	Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions Strongly disagree	Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions Somewhat disagree	Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions Neither agree nor disagree	Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions Somewhat agree	Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions Strongly agree	Our partners have a deep understanding of our legacy architecture and can design and implement effective digital technology solutions Don’t know

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* 17. Which one of the following statements is most accurate regarding your company’s legacy systems transformation?

The CIO’s office is directly responsible

The COO’s office is directly responsible

The CIO’s and COO’s offices are jointly responsible

An office other than CIO or COO is directly responsible

Legacy system transformation has no direct owner at our company

We are not in the process of transforming our legacy systems

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* 18. Which of the following legacy systems present the greatest challenge to your organization?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

	1	2	3	4	5	6	7	8	9	10	Don't know
Policy Admin	Policy Admin 1	Policy Admin 2	Policy Admin 3	Policy Admin 4	Policy Admin 5	Policy Admin 6	Policy Admin 7	Policy Admin 8	Policy Admin 9	Policy Admin 10	Policy Admin Don't know
Claims Admin	Claims Admin 1	Claims Admin 2	Claims Admin 3	Claims Admin 4	Claims Admin 5	Claims Admin 6	Claims Admin 7	Claims Admin 8	Claims Admin 9	Claims Admin 10	Claims Admin Don't know
ERP	ERP 1	ERP 2	ERP 3	ERP 4	ERP 5	ERP 6	ERP 7	ERP 8	ERP 9	ERP 10	ERP Don't know
CRM/Agency Management	CRM/Agency Management 1	CRM/Agency Management 2	CRM/Agency Management 3	CRM/Agency Management 4	CRM/Agency Management 5	CRM/Agency Management 6	CRM/Agency Management 7	CRM/Agency Management 8	CRM/Agency Management 9	CRM/Agency Management 10	CRM/Agency Management Don't know
Analytics System	Analytics System 1	Analytics System 2	Analytics System 3	Analytics System 4	Analytics System 5	Analytics System 6	Analytics System 7	Analytics System 8	Analytics System 9	Analytics System 10	Analytics System Don't know

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* 19. To what extent do you agree or disagree with the following statements about the current impact of analytics on your organization’s performance?

	Strongly disagree	Somewhat disagree	Neither agree nor disagree	Somewhat agree	Strongly agree	Don’t know
Analytics is integrated into our organizations culture and day-to-day work	Analytics is integrated into our organizations culture and day-to-day work Strongly disagree	Analytics is integrated into our organizations culture and day-to-day work Somewhat disagree	Analytics is integrated into our organizations culture and day-to-day work Neither agree nor disagree	Analytics is integrated into our organizations culture and day-to-day work Somewhat agree	Analytics is integrated into our organizations culture and day-to-day work Strongly agree	Analytics is integrated into our organizations culture and day-to-day work Don’t know
The use of analytics provides actionable insight about our processes	The use of analytics provides actionable insight about our processes Strongly disagree	The use of analytics provides actionable insight about our processes Somewhat disagree	The use of analytics provides actionable insight about our processes Neither agree nor disagree	The use of analytics provides actionable insight about our processes Somewhat agree	The use of analytics provides actionable insight about our processes Strongly agree	The use of analytics provides actionable insight about our processes Don’t know
Analytics provides end-to-end process visibility and transparency	Analytics provides end-to-end process visibility and transparency Strongly disagree	Analytics provides end-to-end process visibility and transparency Somewhat disagree	Analytics provides end-to-end process visibility and transparency Neither agree nor disagree	Analytics provides end-to-end process visibility and transparency Somewhat agree	Analytics provides end-to-end process visibility and transparency Strongly agree	Analytics provides end-to-end process visibility and transparency Don’t know
Analytics drives our organizations key performance metrics	Analytics drives our organizations key performance metrics Strongly disagree	Analytics drives our organizations key performance metrics Somewhat disagree	Analytics drives our organizations key performance metrics Neither agree nor disagree	Analytics drives our organizations key performance metrics Somewhat agree	Analytics drives our organizations key performance metrics Strongly agree	Analytics drives our organizations key performance metrics Don’t know
Analytics helped our processes become more efficient	Analytics helped our processes become more efficient Strongly disagree	Analytics helped our processes become more efficient Somewhat disagree	Analytics helped our processes become more efficient Neither agree nor disagree	Analytics helped our processes become more efficient Somewhat agree	Analytics helped our processes become more efficient Strongly agree	Analytics helped our processes become more efficient Don’t know
Analytics helped our processes become more effective	Analytics helped our processes become more effective Strongly disagree	Analytics helped our processes become more effective Somewhat disagree	Analytics helped our processes become more effective Neither agree nor disagree	Analytics helped our processes become more effective Somewhat agree	Analytics helped our processes become more effective Strongly agree	Analytics helped our processes become more effective Don’t know
Analytics helped to improve customer outcomes	Analytics helped to improve customer outcomes Strongly disagree	Analytics helped to improve customer outcomes Somewhat disagree	Analytics helped to improve customer outcomes Neither agree nor disagree	Analytics helped to improve customer outcomes Somewhat agree	Analytics helped to improve customer outcomes Strongly agree	Analytics helped to improve customer outcomes Don’t know
Our overall analytics initiatives have achieved positive business outcomes	Our overall analytics initiatives have achieved positive business outcomes Strongly disagree	Our overall analytics initiatives have achieved positive business outcomes Somewhat disagree	Our overall analytics initiatives have achieved positive business outcomes Neither agree nor disagree	Our overall analytics initiatives have achieved positive business outcomes Somewhat agree	Our overall analytics initiatives have achieved positive business outcomes Strongly agree	Our overall analytics initiatives have achieved positive business outcomes Don’t know

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* 20. To what extent is each of the following a barrier to your organization’s use of analytics?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

	1	2	3	4	5	6	7	8	9	10	Don't know
Legacy systems	Legacy systems 1	Legacy systems 2	Legacy systems 3	Legacy systems 4	Legacy systems 5	Legacy systems 6	Legacy systems 7	Legacy systems 8	Legacy systems 9	Legacy systems 10	Legacy systems Don't know
Change management capabilities	Change management capabilities 1	Change management capabilities 2	Change management capabilities 3	Change management capabilities 4	Change management capabilities 5	Change management capabilities 6	Change management capabilities 7	Change management capabilities 8	Change management capabilities 9	Change management capabilities 10	Change management capabilities Don't know
Insufficient budget	Insufficient budget 1	Insufficient budget 2	Insufficient budget 3	Insufficient budget 4	Insufficient budget 5	Insufficient budget 6	Insufficient budget 7	Insufficient budget 8	Insufficient budget 9	Insufficient budget 10	Insufficient budget Don't know
Lack of talent/skills required within the line of business	Lack of talent/skills required within the line of business 1	Lack of talent/skills required within the line of business 2	Lack of talent/skills required within the line of business 3	Lack of talent/skills required within the line of business 4	Lack of talent/skills required within the line of business 5	Lack of talent/skills required within the line of business 6	Lack of talent/skills required within the line of business 7	Lack of talent/skills required within the line of business 8	Lack of talent/skills required within the line of business 9	Lack of talent/skills required within the line of business 10	Lack of talent/skills required within the line of business Don't know
Inadequate collaboration between analytics/IT and lines of business	Inadequate collaboration between analytics/IT and lines of business 1	Inadequate collaboration between analytics/IT and lines of business 2	Inadequate collaboration between analytics/IT and lines of business 3	Inadequate collaboration between analytics/IT and lines of business 4	Inadequate collaboration between analytics/IT and lines of business 5	Inadequate collaboration between analytics/IT and lines of business 6	Inadequate collaboration between analytics/IT and lines of business 7	Inadequate collaboration between analytics/IT and lines of business 8	Inadequate collaboration between analytics/IT and lines of business 9	Inadequate collaboration between analytics/IT and lines of business 10	Inadequate collaboration between analytics/IT and lines of business Don't know
Insufficient business skills on the part of our analytics/IT staff	Insufficient business skills on the part of our analytics/IT staff 1	Insufficient business skills on the part of our analytics/IT staff 2	Insufficient business skills on the part of our analytics/IT staff 3	Insufficient business skills on the part of our analytics/IT staff 4	Insufficient business skills on the part of our analytics/IT staff 5	Insufficient business skills on the part of our analytics/IT staff 6	Insufficient business skills on the part of our analytics/IT staff 7	Insufficient business skills on the part of our analytics/IT staff 8	Insufficient business skills on the part of our analytics/IT staff 9	Insufficient business skills on the part of our analytics/IT staff 10	Insufficient business skills on the part of our analytics/IT staff Don't know
Inability to work across silos	Inability to work across silos 1	Inability to work across silos 2	Inability to work across silos 3	Inability to work across silos 4	Inability to work across silos 5	Inability to work across silos 6	Inability to work across silos 7	Inability to work across silos 8	Inability to work across silos 9	Inability to work across silos 10	Inability to work across silos Don't know
Lack of corporate vision for analytics	Lack of corporate vision for analytics 1	Lack of corporate vision for analytics 2	Lack of corporate vision for analytics 3	Lack of corporate vision for analytics 4	Lack of corporate vision for analytics 5	Lack of corporate vision for analytics 6	Lack of corporate vision for analytics 7	Lack of corporate vision for analytics 8	Lack of corporate vision for analytics 9	Lack of corporate vision for analytics 10	Lack of corporate vision for analytics Don't know
Inability to experiment quickly	Inability to experiment quickly 1	Inability to experiment quickly 2	Inability to experiment quickly 3	Inability to experiment quickly 4	Inability to experiment quickly 5	Inability to experiment quickly 6	Inability to experiment quickly 7	Inability to experiment quickly 8	Inability to experiment quickly 9	Inability to experiment quickly 10	Inability to experiment quickly Don't know
Governance and compliance requirements	Governance and compliance requirements 1	Governance and compliance requirements 2	Governance and compliance requirements 3	Governance and compliance requirements 4	Governance and compliance requirements 5	Governance and compliance requirements 6	Governance and compliance requirements 7	Governance and compliance requirements 8	Governance and compliance requirements 9	Governance and compliance requirements 10	Governance and compliance requirements Don't know
Risk-averse culture	Risk-averse culture 1	Risk-averse culture 2	Risk-averse culture 3	Risk-averse culture 4	Risk-averse culture 5	Risk-averse culture 6	Risk-averse culture 7	Risk-averse culture 8	Risk-averse culture 9	Risk-averse culture 10	Risk-averse culture Don't know
Timely access to data	Timely access to data 1	Timely access to data 2	Timely access to data 3	Timely access to data 4	Timely access to data 5	Timely access to data 6	Timely access to data 7	Timely access to data 8	Timely access to data 9	Timely access to data 10	Timely access to data Don't know
Data quality and consistency	Data quality and consistency 1	Data quality and consistency 2	Data quality and consistency 3	Data quality and consistency 4	Data quality and consistency 5	Data quality and consistency 6	Data quality and consistency 7	Data quality and consistency 8	Data quality and consistency 9	Data quality and consistency 10	Data quality and consistency Don't know

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* 21. How many individuals does your organization employ?

Under 100

100-749

750-2,499

2,500-7,499

7,500-12,499

12,500-24,999

25,000 or more

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* 22. Which of the following best describes your employment status?

Full-time employed (35 hrs or more/week)

Part-time employed

Self-employed

Temporarily not working

Retired

Full-time student

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* 23. Which of the following best describes the functional area in which you work?

Advisor/Agent

Sale/Business Development

Business Process/Org Development/Strategic Planning

Compliance/ Governance/Regulatory

Customer Services

Finance

General/Executive Management

Information/Knowledge Management

IT/Software Engineering

Marketing

Market Research/Analytics/BI

Research & Development/Prod Development/Innovation

Risk

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* 24. What is your current job title?
If your exact title is not listed here, please choose the one that comes closest to describing your title or level.

Executive Management/Board Members

Chief Executive Officer/President

Managing Director

Managing Partner/Senior Partner

General Manager

Regional/Country Manager

Chief Compliance Officer

Chief Financial Officer

Chief Human Relations Officer

Chief Information Officer

Chief Investment Officer

Chief Marketing Officer

Chief Operating Officer

Chief Risk Officer

Chief Technology Officer

Executive Vice President

Senior Management

Controller/Treasurer

Department Head

Head of Business Unit

Senior Vice President

Vice President

Middle Management

Manager reporting to others within a department

Supervisor

Controller/Co-ordinator

Analyst

Assistant

Associate

Auditor

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* 25. What were the approximate gross annual sales or revenues for your entire company in 2015?
(US Dollars or equivalent)

Less than $500,000

$500,000 - $999,999

$1 million - $9 million

$10 million - $49 million

$50 million - $149 million

$150 million - $499 million

$500 million - $999 million

$1 billion - $4.99 billion

$5 billion or more

Not sure

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* 1. Please enter your contact details

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* 2. To what extent is your organization currently achieving positive business outcomes as a result of its use of digital technologies?Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 3. If you are achieving positive business outcomes, across what dimensions are they being achieved? (Check all that apply)

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* 4. To what extent do you expect your organization will achieve positive business outcomes two years from now as a result of its use of digital technologies?Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 5. If you expect to achieve positive business outcomes, across what dimensions are you expecting it? (Check all that apply)

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* 6. How would you compare your organization’s market position to those of your competitors?

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* 7. To what extent have digital technologies helped your organization outperform your competitors?Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 8. To what extent do you agree or disagree with the following statements about the current impact of digital technologies on your organization’s performance?

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* 9. To what extent will your organization’s legacy systems have to be completely replaced as a result of digital technologies?

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* 10. To what extent will investments in digital technologies change in your organization over the next two years?

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* 11. To what extent is your organization supporting each of the following with digital technologies? Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 12. How well does your organization’s middle/back office functions and systems (e.g. accounting, sales operations, auditing and procurement) support what customers expect in terms of customer experience?Please rate on a scale of 1 to 10, where 1 is extremely poorly and 10 is extremely well.

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* 13. To what extent is each of the following a barrier to your organization’s use of digital technologies? Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 14. Which one of the following functional areas are you most familiar with in terms of the skills and capabilities it possesses?

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* 15. For each of the following, please select the capabilities that you perceive your IT organization possesses and your function possesses?

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* 16. To what extent do you agree or disagree with the following statements about your company’s legacy operating systems?

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* 17. Which one of the following statements is most accurate regarding your company’s legacy systems transformation?

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* 18. Which of the following legacy systems present the greatest challenge to your organization?Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 19. To what extent do you agree or disagree with the following statements about the current impact of analytics on your organization’s performance?

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* 20. To what extent is each of the following a barrier to your organization’s use of analytics?Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

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* 21. How many individuals does your organization employ?

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* 22. Which of the following best describes your employment status?

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* 23. Which of the following best describes the functional area in which you work?

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* 24. What is your current job title?If your exact title is not listed here, please choose the one that comes closest to describing your title or level.

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* 25. What were the approximate gross annual sales or revenues for your entire company in 2015?(US Dollars or equivalent)

* 2. To what extent is your organization currently achieving positive business outcomes as a result of its use of digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 3. If you are achieving positive business outcomes, across what dimensions are they being achieved?
(Check all that apply)

* 4. To what extent do you expect your organization will achieve positive business outcomes two years from now as a result of its use of digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 5. If you expect to achieve positive business outcomes, across what dimensions are you expecting it?
(Check all that apply)

* 7. To what extent have digital technologies helped your organization outperform your competitors?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 11. To what extent is your organization supporting each of the following with digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 12. How well does your organization’s middle/back office functions and systems (e.g. accounting, sales operations, auditing and procurement) support what customers expect in terms of customer experience?
Please rate on a scale of 1 to 10, where 1 is extremely poorly and 10 is extremely well.

* 13. To what extent is each of the following a barrier to your organization’s use of digital technologies?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 18. Which of the following legacy systems present the greatest challenge to your organization?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 20. To what extent is each of the following a barrier to your organization’s use of analytics?
Please rate on a scale of 1 to 10, where 1 is not at all and 10 is to a great extent.

* 24. What is your current job title?
If your exact title is not listed here, please choose the one that comes closest to describing your title or level.

* 25. What were the approximate gross annual sales or revenues for your entire company in 2015?
(US Dollars or equivalent)