We understand that unexpected circumstances can sometimes prevent you from attending or completing an ACE course.

This form is for attendees who are requesting that ACE consider extenuating circumstances in relation to a cancellation, transfer, credit, refund, non-attendance, or partial attendance request.

Please complete this form as soon as possible and provide any relevant supporting documentation.

Extenuating circumstances are reviewed on a case-by-case basis. Completing this form does not automatically guarantee a refund, transfer, credit, or waiver of administration fees. ACE will review your request in accordance with the ACE Cancellation, Transfer and Refund Policy.

Your request will be reviewed from the date ACE receives this completed form and any relevant supporting documentation. The relevant supporting documentation must be attached to this form or emailed to ACE for this request to be reviewed. Please have any supporting documents ready to attach to this form.

Please only provide information that is relevant to your request. You do not need to provide detailed medical or personal information beyond what is reasonably necessary for ACE to assess your request.

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1. Your name
Please enter your full name as it appears on your course registration. (Required.)

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2. Email address
Please provide the email address used for your course registration. (Required.)

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3. Phone number
Please provide your best contact number in case ACE needs to clarify any details regarding this form. (Required.)

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4. Under the ACE Cancellation, Transfer and Refund Policy, extenuating circumstances generally do not include; change of mind, forgetting the course date, ordinary work commitments, roster changes, personal travel plans, or choosing to attend another event.

Please confirm that your extenuating circumstances request is not primarily due to one of these reasons.

Please select one: (Required.)

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