Complainant Satisfaction Survey 7(a)(b)

Multiple Choice Responses

Please select the rating that best describes your level of agreement with each of the following statements.

Question Title

* 1. How much do you agree with the following statement?

	Strongly Disagree	Disagree	Somewhat Disagree	Neither Agree/Disagree	Somewhat Agree	Agree	Strongly Agree
During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful.	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Strongly Disagree	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Disagree	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Somewhat Disagree	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Neither Agree/Disagree	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Somewhat Agree	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Agree	During my first contact with the Aged Care Quality and Safety Commission, they were professional and helpful. Strongly Agree
Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with.	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Strongly Disagree	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Disagree	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Somewhat Disagree	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Neither Agree/Disagree	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Somewhat Agree	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Agree	Throughout my dealings with the Aged Care Quality and Safety Commission, I was kept informed about what they were doing and who I was dealing with. Strongly Agree
Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided.	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Strongly Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Somewhat Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Neither Agree/Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Somewhat Agree	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Agree	Throughout the process, I felt that the Aged Care Quality and Safety Commission listened to me and considered the information I provided. Strongly Agree
Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner.	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Strongly Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Somewhat Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Neither Agree/Disagree	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Somewhat Agree	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Agree	Throughout the process, I felt that the Aged Care Quality and Safety Commission acted quickly and provided information in a timely manner. Strongly Agree
The reasons for any decisions were clearly explained.	The reasons for any decisions were clearly explained. Strongly Disagree	The reasons for any decisions were clearly explained. Disagree	The reasons for any decisions were clearly explained. Somewhat Disagree	The reasons for any decisions were clearly explained. Neither Agree/Disagree	The reasons for any decisions were clearly explained. Somewhat Agree	The reasons for any decisions were clearly explained. Agree	The reasons for any decisions were clearly explained. Strongly Agree
Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially.	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Strongly Disagree	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Disagree	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Somewhat Disagree	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Neither Agree/Disagree	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Somewhat Agree	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Agree	Overall, I feel that the Aged Care Quality and Safety Commission acted fairly and impartially. Strongly Agree