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HOW DOES NDC FAIL YOU? AND WHAT WOULD FIX IT?

After over a decade of industry conversations around New Distribution Capability (NDC), many Travel Buyers are still facing real-world challenges when it comes to adoption, usability, and trust.

This short survey is designed to move beyond theory and uncover where NDC is not working in practice — across booking, servicing, comparison, and commercial value.

Your input will directly shape the content of an upcoming industry webinar on 21 May, focused on addressing these gaps — with the goal of delivering clear, practical answers to the questions that still remain.

The survey will take 4–6 minutes to complete. All responses are anonymous, and we welcome input from all Travel Buyer perspectives — whether you are actively using NDC, or less so.
1.How would you best describe NDC?(Required.)
2.Do you believe NDC will replace traditional GDS systems?(Required.)
3.How confident are you in your understanding of NDC?(Required.)
Not confident at all
Neutral
Very confident
4.Have you booked or managed NDC content in the past 12 months?(Required.)
5.How would you rate your overall experience with NDC bookings?(Required.)
6.What challenges have you experienced with NDC? (Select all that apply)(Required.)
7.Where does NDC most disrupt your current travel process? (Select all that apply)(Required.)
8.Do you believe NDC delivers better pricing or value?(Required.)
9.What are your biggest commercial concerns with NDC? (Select all that apply)(Required.)
10.How confident are you that you can compare NDC vs non-NDC content fairly?(Required.)
11.What makes comparing fares difficult? (Select all that apply)(Required.)
12.How consistent is your NDC experience across airlines?(Required.)
13.In your opinion, who is currently best to least equipped to manage NDC effectively?(Required.)
Best Equipped
Equipped
Less Equipped
Airlines
TMCs
Technology providers
Corporates themselves
No one yet
I'm not sure
14.What is stopping you from fully adopting NDC? (Select all that apply)(Required.)
15.What would give you confidence to adopt NDC more fully? (Select all that apply)(Required.)
16.How effectively does your Travel Management Company (TMC) and its technology support your ability to navigate and use NDC content?(Required.)
17.Where does your TMC or its technology fall short in supporting NDC? (Select all that apply)(Required.)
18.During recent travel disruptions (e.g. geopolitical events, airspace closures, or regional crises), how effectively did NDC-supported bookings perform compared to traditional bookings?(Required.)
19.What challenges, if any, did you experience with NDC during disruption periods? (Select all that apply)(Required.)
20.What is the ONE thing you would want explained clearly at an NDC-focused event, or do you have anything else to add?