* 2. Did your samples arrive on time and in good condition?

* 3. Comments on delivery promptness and sample condition:

* 4. Were the instructions for testing and data submission clear?

* 5. Comments on instructions for testing and data submission:

* 6. Are you pleased with the customer service you have received?

* 7. Comments on customer service:

* 8. What do we do well?

* 9. What can we do better?  (Please include improvement suggestions for our programs, services, website, etc.)

* 10. Additional comments/suggestions:

* 11. Please list any specific tests (AASHTO/ASTM) or sample types that you would like us to consider adding to the AASHTO re:source Proficiency Sample Program:

It is helpful if you include identifying information below.  We will contact you only if you agree to be contacted.  Your comments will in no way affect your laboratory's relationship with AASHTO re:source or its standing in the AASHTO Accreditation Program (AAP).

* 12. Contact Information:

* 13. May we contact you about your feedback if we have questions?

* 14. May we have your permission to include your comments in future publications?  (Your name and the name of your organization will not be identified in the publications.)

Thank you for taking the time to submit feedback!  Your comments will help us improve the quality of our programs and services.

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