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* 1. Name of the Quality Analyst with whom you most recently interacted:

Your Quality Analyst is NOT the individual that visited your laboratory during your most recent on-site assessment. Quality Analysts are responsible for monitoring the AASHTO Accreditation Program requirements, such as reviewing corrective actions.

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* 2. If you called or emailed your Quality Analyst recently, how satisfied were you with the promptness of their responses to your phone calls and/or emails?

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* 3. How satisfied were you with the effectiveness of communication from the Quality Analyst?

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* 4. Did the Quality Analyst provide the quality of service that you expect from AASHTO re:source?

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* 5. Comments about your Quality Analyst and the AASHTO Accreditation Program (AAP):

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* 6. What does AASHTO re:source do well?

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* 7. What can AASHTO re:source do better?  (Please include improvement suggestions for our programs, services, website, etc.)

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* 8. Please list any agencies that require your laboratory to be accredited by AASHTO (AAP) for projects or bid work.

It is helpful if you include identifying information below.  We may contact you only if you agree to be contacted.  Your comments will in no way affect your laboratory's relationship with AASHTO re:source or its standing in the AASHTO Accreditation Program (AAP).

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* 9. Contact Information:

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* 10. May we contact you about your feedback if we have questions?

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* 11. May we have your permission to include your comments in future publications?  (Your name and the name of your organization will not be identified in the publications.)

Thank you for taking the time to submit feedback!  Your comments will help us improve the quality of our programs and services.

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