Your Quality Analyst is NOT the individual that visited your laboratory during your most recent on-site assessment. Quality Analysts are responsible for monitoring the AASHTO Accreditation Program requirements, such as reviewing corrective actions.

* 2. How satisfied were you with the Quality Analyst's promptness in responding to your phone calls and e-mails?

* 3. How satisfied were you with the Quality Analyst's thoroughness in answering your questions?

* 4. Did the Quality Analyst provide the quality of service that you expect from AASHTO re:source (formerly AMRL)?

* 5. Comments about your Quality Analyst and the AASHTO Accreditation Program (AAP):

* 6. What do we do well?

* 7. What can we do better?  (Please include improvement suggestions for our programs, services, website, etc.)

* 8. Please list any agencies that require your laboratory to be accredited by AASHTO (AAP) for projects or bid work.

It is helpful if you include identifying information below.  We will contact you only if you agree to be contacted.  Your comments will in no way affect your laboratory's relationship with AASHTO re:source or its standing in the AASHTO Accreditation Program (AAP).

* 9. Contact Information:

* 10. May we contact you about your feedback if we have questions?

* 11. May we have your permission to include your comments in future publications?  (Your name and the name of your organization will not be identified in the publications.)

Thank you for taking the time to submit feedback!  Your comments will help us improve the quality of our programs and services.

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