In this short questionnaire, you will be asked to give each company a grade (A+, A, B, C, D) on various aspects of their business as it relates to collision repair. The grades correspond to those used on a school report card, where A+ = excellent, A = very good, B = good, C = fair, and D = poor. Please assess only those companies that you deal with on a regular basis, and rate them based on your own experiences.

How would you rate each insurance company on: the knowledge and integrity of field staff (appraisers, adjusters, and image desk staff)?

Question Title

* 1. How would you rate each insurance company on: the knowledge and integrity of field staff (appraisers, adjusters, and image desk staff)?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada
How would you rate each insurance company on: quality and responsiveness of appraisers and adjusters?

Question Title

* 2. How would you rate each insurance company on: quality and responsiveness of appraisers and adjusters?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada
How would you rate each insurance company on: payment practices (rates, material allowances, and accounting practices)?

Question Title

* 3. How would you rate each insurance company on: payment practices (rates, material allowances, and accounting practices)?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada
How would you rate each insurance company on: customer service toward repairers?

Question Title

* 4. How would you rate each insurance company on: customer service toward repairers?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada
How would you rate each insurance company on: procedures for estimates and supplements?

Question Title

* 5. How would you rate each insurance company on: procedures for estimates and supplements?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard
Manitoba Public Insurance
Northbridge Financial
Pilot
RBC General
Royal & Sun Alliance
SGI (Saskatchewan General Insurance)
State Farm Insurance Company
TD Meloche Monnex
The Dominion of Canada
Wawanesa Mutual Insurance
Western Assurance
Zurich Canada
How would you rate each insurance company on: commitment to safe and proper repairs?

Question Title

* 6. How would you rate each insurance company on: commitment to safe and proper repairs?

  A+ A B C D
Allstate
Aviva
AXA Canada
Certas Direct
Chieftain
Coachman
Co-operators
Desjardins General
Economical
ICBC (Insurance Corporation of British Columbia)
ING Canada
Johnson Corp. Unifund
Kingsway Financial
La Capitale
Lombard