Bodyshop’s Insurer Report Card Survey

In this short questionnaire, you will be asked to give each company a grade (A+, A, B, C, D) on various aspects of their business as it relates to collision repair. The grades correspond to those used on a school report card, where A+ = excellent, A = very good, B = good, C = fair, and D = poor. Please assess only those companies that you deal with on a regular basis, and rate them based on your own experiences.

Question Title

* 1. How would you rate each insurance company on: the knowledge and integrity of field staff (appraisers, adjusters, and image desk staff)?

	A+	A	B	C	D
Allstate	Allstate A+	Allstate A	Allstate B	Allstate C	Allstate D
Aviva	Aviva A+	Aviva A	Aviva B	Aviva C	Aviva D
AXA Canada	AXA Canada A+	AXA Canada A	AXA Canada B	AXA Canada C	AXA Canada D
Certas Direct	Certas Direct A+	Certas Direct A	Certas Direct B	Certas Direct C	Certas Direct D
Chieftain	Chieftain A+	Chieftain A	Chieftain B	Chieftain C	Chieftain D
Coachman	Coachman A+	Coachman A	Coachman B	Coachman C	Coachman D
Co-operators	Co-operators A+	Co-operators A	Co-operators B	Co-operators C	Co-operators D
Desjardins General	Desjardins General A+	Desjardins General A	Desjardins General B	Desjardins General C	Desjardins General D
Economical	Economical A+	Economical A	Economical B	Economical C	Economical D
ICBC (Insurance Corporation of British Columbia)	ICBC (Insurance Corporation of British Columbia) A+	ICBC (Insurance Corporation of British Columbia) A	ICBC (Insurance Corporation of British Columbia) B	ICBC (Insurance Corporation of British Columbia) C	ICBC (Insurance Corporation of British Columbia) D
ING Canada	ING Canada A+	ING Canada A	ING Canada B	ING Canada C	ING Canada D
Johnson Corp. Unifund	Johnson Corp. Unifund A+	Johnson Corp. Unifund A	Johnson Corp. Unifund B	Johnson Corp. Unifund C	Johnson Corp. Unifund D
Kingsway Financial	Kingsway Financial A+	Kingsway Financial A	Kingsway Financial B	Kingsway Financial C	Kingsway Financial D
La Capitale	La Capitale A+	La Capitale A	La Capitale B	La Capitale C	La Capitale D
Lombard	Lombard A+	Lombard A	Lombard B	Lombard C	Lombard D
Manitoba Public Insurance	Manitoba Public Insurance A+	Manitoba Public Insurance A	Manitoba Public Insurance B	Manitoba Public Insurance C	Manitoba Public Insurance D
Northbridge Financial	Northbridge Financial A+	Northbridge Financial A	Northbridge Financial B	Northbridge Financial C	Northbridge Financial D
Pilot	Pilot A+	Pilot A	Pilot B	Pilot C	Pilot D
RBC General	RBC General A+	RBC General A	RBC General B	RBC General C	RBC General D
Royal & Sun Alliance	Royal & Sun Alliance A+	Royal & Sun Alliance A	Royal & Sun Alliance B	Royal & Sun Alliance C	Royal & Sun Alliance D
SGI (Saskatchewan General Insurance)	SGI (Saskatchewan General Insurance) A+	SGI (Saskatchewan General Insurance) A	SGI (Saskatchewan General Insurance) B	SGI (Saskatchewan General Insurance) C	SGI (Saskatchewan General Insurance) D
State Farm Insurance Company	State Farm Insurance Company A+	State Farm Insurance Company A	State Farm Insurance Company B	State Farm Insurance Company C	State Farm Insurance Company D
TD Meloche Monnex	TD Meloche Monnex A+	TD Meloche Monnex A	TD Meloche Monnex B	TD Meloche Monnex C	TD Meloche Monnex D
The Dominion of Canada	The Dominion of Canada A+	The Dominion of Canada A	The Dominion of Canada B	The Dominion of Canada C	The Dominion of Canada D
Wawanesa Mutual Insurance	Wawanesa Mutual Insurance A+	Wawanesa Mutual Insurance A	Wawanesa Mutual Insurance B	Wawanesa Mutual Insurance C	Wawanesa Mutual Insurance D
Western Assurance	Western Assurance A+	Western Assurance A	Western Assurance B	Western Assurance C	Western Assurance D
Zurich Canada	Zurich Canada A+	Zurich Canada A	Zurich Canada B	Zurich Canada C	Zurich Canada D

Question Title

* 2. How would you rate each insurance company on: quality and responsiveness of appraisers and adjusters?

	A+	A	B	C	D
Allstate	Allstate A+	Allstate A	Allstate B	Allstate C	Allstate D
Aviva	Aviva A+	Aviva A	Aviva B	Aviva C	Aviva D
AXA Canada	AXA Canada A+	AXA Canada A	AXA Canada B	AXA Canada C	AXA Canada D
Certas Direct	Certas Direct A+	Certas Direct A	Certas Direct B	Certas Direct C	Certas Direct D
Chieftain	Chieftain A+	Chieftain A	Chieftain B	Chieftain C	Chieftain D
Coachman	Coachman A+	Coachman A	Coachman B	Coachman C	Coachman D
Co-operators	Co-operators A+	Co-operators A	Co-operators B	Co-operators C	Co-operators D
Desjardins General	Desjardins General A+	Desjardins General A	Desjardins General B	Desjardins General C	Desjardins General D
Economical	Economical A+	Economical A	Economical B	Economical C	Economical D
ICBC (Insurance Corporation of British Columbia)	ICBC (Insurance Corporation of British Columbia) A+	ICBC (Insurance Corporation of British Columbia) A	ICBC (Insurance Corporation of British Columbia) B	ICBC (Insurance Corporation of British Columbia) C	ICBC (Insurance Corporation of British Columbia) D
ING Canada	ING Canada A+	ING Canada A	ING Canada B	ING Canada C	ING Canada D
Johnson Corp. Unifund	Johnson Corp. Unifund A+	Johnson Corp. Unifund A	Johnson Corp. Unifund B	Johnson Corp. Unifund C	Johnson Corp. Unifund D
Kingsway Financial	Kingsway Financial A+	Kingsway Financial A	Kingsway Financial B	Kingsway Financial C	Kingsway Financial D
La Capitale	La Capitale A+	La Capitale A	La Capitale B	La Capitale C	La Capitale D
Lombard	Lombard A+	Lombard A	Lombard B	Lombard C	Lombard D
Manitoba Public Insurance	Manitoba Public Insurance A+	Manitoba Public Insurance A	Manitoba Public Insurance B	Manitoba Public Insurance C	Manitoba Public Insurance D
Northbridge Financial	Northbridge Financial A+	Northbridge Financial A	Northbridge Financial B	Northbridge Financial C	Northbridge Financial D
Pilot	Pilot A+	Pilot A	Pilot B	Pilot C	Pilot D
RBC General	RBC General A+	RBC General A	RBC General B	RBC General C	RBC General D
Royal & Sun Alliance	Royal & Sun Alliance A+	Royal & Sun Alliance A	Royal & Sun Alliance B	Royal & Sun Alliance C	Royal & Sun Alliance D
SGI (Saskatchewan General Insurance)	SGI (Saskatchewan General Insurance) A+	SGI (Saskatchewan General Insurance) A	SGI (Saskatchewan General Insurance) B	SGI (Saskatchewan General Insurance) C	SGI (Saskatchewan General Insurance) D
State Farm Insurance Company	State Farm Insurance Company A+	State Farm Insurance Company A	State Farm Insurance Company B	State Farm Insurance Company C	State Farm Insurance Company D
TD Meloche Monnex	TD Meloche Monnex A+	TD Meloche Monnex A	TD Meloche Monnex B	TD Meloche Monnex C	TD Meloche Monnex D
The Dominion of Canada	The Dominion of Canada A+	The Dominion of Canada A	The Dominion of Canada B	The Dominion of Canada C	The Dominion of Canada D
Wawanesa Mutual Insurance	Wawanesa Mutual Insurance A+	Wawanesa Mutual Insurance A	Wawanesa Mutual Insurance B	Wawanesa Mutual Insurance C	Wawanesa Mutual Insurance D
Western Assurance	Western Assurance A+	Western Assurance A	Western Assurance B	Western Assurance C	Western Assurance D
Zurich Canada	Zurich Canada A+	Zurich Canada A	Zurich Canada B	Zurich Canada C	Zurich Canada D

Question Title

* 3. How would you rate each insurance company on: payment practices (rates, material allowances, and accounting practices)?

	A+	A	B	C	D
Allstate	Allstate A+	Allstate A	Allstate B	Allstate C	Allstate D
Aviva	Aviva A+	Aviva A	Aviva B	Aviva C	Aviva D
AXA Canada	AXA Canada A+	AXA Canada A	AXA Canada B	AXA Canada C	AXA Canada D
Certas Direct	Certas Direct A+	Certas Direct A	Certas Direct B	Certas Direct C	Certas Direct D
Chieftain	Chieftain A+	Chieftain A	Chieftain B	Chieftain C	Chieftain D
Coachman	Coachman A+	Coachman A	Coachman B	Coachman C	Coachman D
Co-operators	Co-operators A+	Co-operators A	Co-operators B	Co-operators C	Co-operators D
Desjardins General	Desjardins General A+	Desjardins General A	Desjardins General B	Desjardins General C	Desjardins General D
Economical	Economical A+	Economical A	Economical B	Economical C	Economical D
ICBC (Insurance Corporation of British Columbia)	ICBC (Insurance Corporation of British Columbia) A+	ICBC (Insurance Corporation of British Columbia) A	ICBC (Insurance Corporation of British Columbia) B	ICBC (Insurance Corporation of British Columbia) C	ICBC (Insurance Corporation of British Columbia) D
ING Canada	ING Canada A+	ING Canada A	ING Canada B	ING Canada C	ING Canada D
Johnson Corp. Unifund	Johnson Corp. Unifund A+	Johnson Corp. Unifund A	Johnson Corp. Unifund B	Johnson Corp. Unifund C	Johnson Corp. Unifund D
Kingsway Financial	Kingsway Financial A+	Kingsway Financial A	Kingsway Financial B	Kingsway Financial C	Kingsway Financial D
La Capitale	La Capitale A+	La Capitale A	La Capitale B	La Capitale C	La Capitale D
Lombard	Lombard A+	Lombard A	Lombard B	Lombard C	Lombard D
Manitoba Public Insurance	Manitoba Public Insurance A+	Manitoba Public Insurance A	Manitoba Public Insurance B	Manitoba Public Insurance C	Manitoba Public Insurance D
Northbridge Financial	Northbridge Financial A+	Northbridge Financial A	Northbridge Financial B	Northbridge Financial C	Northbridge Financial D
Pilot	Pilot A+	Pilot A	Pilot B	Pilot C	Pilot D
RBC General	RBC General A+	RBC General A	RBC General B	RBC General C	RBC General D
Royal & Sun Alliance	Royal & Sun Alliance A+	Royal & Sun Alliance A	Royal & Sun Alliance B	Royal & Sun Alliance C	Royal & Sun Alliance D
SGI (Saskatchewan General Insurance)	SGI (Saskatchewan General Insurance) A+	SGI (Saskatchewan General Insurance) A	SGI (Saskatchewan General Insurance) B	SGI (Saskatchewan General Insurance) C	SGI (Saskatchewan General Insurance) D
State Farm Insurance Company	State Farm Insurance Company A+	State Farm Insurance Company A	State Farm Insurance Company B	State Farm Insurance Company C	State Farm Insurance Company D
TD Meloche Monnex	TD Meloche Monnex A+	TD Meloche Monnex A	TD Meloche Monnex B	TD Meloche Monnex C	TD Meloche Monnex D
The Dominion of Canada	The Dominion of Canada A+	The Dominion of Canada A	The Dominion of Canada B	The Dominion of Canada C	The Dominion of Canada D
Wawanesa Mutual Insurance	Wawanesa Mutual Insurance A+	Wawanesa Mutual Insurance A	Wawanesa Mutual Insurance B	Wawanesa Mutual Insurance C	Wawanesa Mutual Insurance D
Western Assurance	Western Assurance A+	Western Assurance A	Western Assurance B	Western Assurance C	Western Assurance D
Zurich Canada	Zurich Canada A+	Zurich Canada A	Zurich Canada B	Zurich Canada C	Zurich Canada D

Question Title

* 4. How would you rate each insurance company on: customer service toward repairers?

	A+	A	B	C	D
Allstate	Allstate A+	Allstate A	Allstate B	Allstate C	Allstate D
Aviva	Aviva A+	Aviva A	Aviva B	Aviva C	Aviva D
AXA Canada	AXA Canada A+	AXA Canada A	AXA Canada B	AXA Canada C	AXA Canada D
Certas Direct	Certas Direct A+	Certas Direct A	Certas Direct B	Certas Direct C	Certas Direct D
Chieftain	Chieftain A+	Chieftain A	Chieftain B	Chieftain C	Chieftain D
Coachman	Coachman A+	Coachman A	Coachman B	Coachman C	Coachman D
Co-operators	Co-operators A+	Co-operators A	Co-operators B	Co-operators C	Co-operators D
Desjardins General	Desjardins General A+	Desjardins General A	Desjardins General B	Desjardins General C	Desjardins General D
Economical	Economical A+	Economical A	Economical B	Economical C	Economical D
ICBC (Insurance Corporation of British Columbia)	ICBC (Insurance Corporation of British Columbia) A+	ICBC (Insurance Corporation of British Columbia) A	ICBC (Insurance Corporation of British Columbia) B	ICBC (Insurance Corporation of British Columbia) C	ICBC (Insurance Corporation of British Columbia) D
ING Canada	ING Canada A+	ING Canada A	ING Canada B	ING Canada C	ING Canada D
Johnson Corp. Unifund	Johnson Corp. Unifund A+	Johnson Corp. Unifund A	Johnson Corp. Unifund B	Johnson Corp. Unifund C	Johnson Corp. Unifund D
Kingsway Financial	Kingsway Financial A+	Kingsway Financial A	Kingsway Financial B	Kingsway Financial C	Kingsway Financial D
La Capitale	La Capitale A+	La Capitale A	La Capitale B	La Capitale C	La Capitale D
Lombard	Lombard A+	Lombard A	Lombard B	Lombard C	Lombard D
Manitoba Public Insurance	Manitoba Public Insurance A+	Manitoba Public Insurance A	Manitoba Public Insurance B	Manitoba Public Insurance C	Manitoba Public Insurance D
Northbridge Financial	Northbridge Financial A+	Northbridge Financial A	Northbridge Financial B	Northbridge Financial C	Northbridge Financial D
Pilot	Pilot A+	Pilot A	Pilot B	Pilot C	Pilot D
RBC General	RBC General A+	RBC General A	RBC General B	RBC General C	RBC General D
Royal & Sun Alliance	Royal & Sun Alliance A+	Royal & Sun Alliance A	Royal & Sun Alliance B	Royal & Sun Alliance C	Royal & Sun Alliance D
SGI (Saskatchewan General Insurance)	SGI (Saskatchewan General Insurance) A+	SGI (Saskatchewan General Insurance) A	SGI (Saskatchewan General Insurance) B	SGI (Saskatchewan General Insurance) C	SGI (Saskatchewan General Insurance) D
State Farm Insurance Company	State Farm Insurance Company A+	State Farm Insurance Company A	State Farm Insurance Company B	State Farm Insurance Company C	State Farm Insurance Company D
TD Meloche Monnex	TD Meloche Monnex A+	TD Meloche Monnex A	TD Meloche Monnex B	TD Meloche Monnex C	TD Meloche Monnex D
The Dominion of Canada	The Dominion of Canada A+	The Dominion of Canada A	The Dominion of Canada B	The Dominion of Canada C	The Dominion of Canada D
Wawanesa Mutual Insurance	Wawanesa Mutual Insurance A+	Wawanesa Mutual Insurance A	Wawanesa Mutual Insurance B	Wawanesa Mutual Insurance C	Wawanesa Mutual Insurance D
Western Assurance	Western Assurance A+	Western Assurance A	Western Assurance B	Western Assurance C	Western Assurance D
Zurich Canada	Zurich Canada A+	Zurich Canada A	Zurich Canada B	Zurich Canada C	Zurich Canada D

Question Title

* 5. How would you rate each insurance company on: procedures for estimates and supplements?

	A+	A	B	C	D
Allstate	Allstate A+	Allstate A	Allstate B	Allstate C	Allstate D
Aviva	Aviva A+	Aviva A	Aviva B	Aviva C	Aviva D
AXA Canada	AXA Canada A+	AXA Canada A	AXA Canada B	AXA Canada C	AXA Canada D
Certas Direct	Certas Direct A+	Certas Direct A	Certas Direct B	Certas Direct C	Certas Direct D
Chieftain	Chieftain A+	Chieftain A	Chieftain B	Chieftain C	Chieftain D
Coachman	Coachman A+	Coachman A	Coachman B	Coachman C	Coachman D
Co-operators	Co-operators A+	Co-operators A	Co-operators B	Co-operators C	Co-operators D
Desjardins General	Desjardins General A+	Desjardins General A	Desjardins General B	Desjardins General C	Desjardins General D
Economical	Economical A+	Economical A	Economical B	Economical C	Economical D
ICBC (Insurance Corporation of British Columbia)	ICBC (Insurance Corporation of British Columbia) A+	ICBC (Insurance Corporation of British Columbia) A	ICBC (Insurance Corporation of British Columbia) B	ICBC (Insurance Corporation of British Columbia) C	ICBC (Insurance Corporation of British Columbia) D
ING Canada	ING Canada A+	ING Canada A	ING Canada B	ING Canada C	ING Canada D
Johnson Corp. Unifund