DU-COMM / 9-1-1 Customer Satisfaction Survey

How Are We Doing?

A) wireless (cell) phone

B) wireline phone

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Promptness in Answering the Phone	Promptness in Answering the Phone Excellent	Promptness in Answering the Phone Good	Promptness in Answering the Phone Adequate	Promptness in Answering the Phone Poor	Promptness in Answering the Phone Unacceptable	Promptness in Answering the Phone N/A
Communicating Clearly and Effectively	Communicating Clearly and Effectively Excellent	Communicating Clearly and Effectively Good	Communicating Clearly and Effectively Adequate	Communicating Clearly and Effectively Poor	Communicating Clearly and Effectively Unacceptable	Communicating Clearly and Effectively N/A
Competency	Competency Excellent	Competency Good	Competency Adequate	Competency Poor	Competency Unacceptable	Competency N/A
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Adequate	Courtesy Poor	Courtesy Unacceptable	Courtesy N/A
Attitude	Attitude Excellent	Attitude Good	Attitude Adequate	Attitude Poor	Attitude Unacceptable	Attitude N/A
Overall Satisfaction	Overall Satisfaction Excellent	Overall Satisfaction Good	Overall Satisfaction Adequate	Overall Satisfaction Poor	Overall Satisfaction Unacceptable	Overall Satisfaction N/A