Cancel this survey >> DU-COMM / 9-1-1 Customer Satisfaction Survey How Are We Doing? Your feedback will help us serve your 9-1-1 call better in the future. Question Title * 1. What was the date and approximate time of your call? Question Title * 2. For us to track the call, please provide an answer to one of the following questions:What is the phone number you called 9-1-1 from? What is the address and town you called 9-1-1 from? Question Title * 3. Did you place your call from a: A) wireless (cell) phone B) wireline phone Question Title * 4. DU-COMM is working diligently to provide the very best 9-1-1 service possible. Your input is important to us. Please complete the following survey regarding your phone call. Excellent Good Adequate Poor Unacceptable N/A Promptness in Answering the Phone Promptness in Answering the Phone Excellent Promptness in Answering the Phone Good Promptness in Answering the Phone Adequate Promptness in Answering the Phone Poor Promptness in Answering the Phone Unacceptable Promptness in Answering the Phone N/A Communicating Clearly and Effectively Communicating Clearly and Effectively Excellent Communicating Clearly and Effectively Good Communicating Clearly and Effectively Adequate Communicating Clearly and Effectively Poor Communicating Clearly and Effectively Unacceptable Communicating Clearly and Effectively N/A Competency Competency Excellent Competency Good Competency Adequate Competency Poor Competency Unacceptable Competency N/A Courtesy Courtesy Excellent Courtesy Good Courtesy Adequate Courtesy Poor Courtesy Unacceptable Courtesy N/A Attitude Attitude Excellent Attitude Good Attitude Adequate Attitude Poor Attitude Unacceptable Attitude N/A Overall Satisfaction Overall Satisfaction Excellent Overall Satisfaction Good Overall Satisfaction Adequate Overall Satisfaction Poor Overall Satisfaction Unacceptable Overall Satisfaction N/A Question Title * 5. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below. Submit response >>