New Client Feedback - April 09 Version Survey

Question Title

* 1. Were you familiar with Yelp before hearing from our Sales Associate?

No, never heard of it

Heard of it, but hadn't used website

Visited website a few times

Yes, already very familiar with Yelp

Question Title

* 2. In signing up as a Yelp client, you worked with one of our Sales Associates. Please describe that experience by indicating how much you agree with each of these descriptions.

	Completely agree	Somewhat agree	Not sure	Somewhat disagree	Completely disagree
My Sales Associate was always pleasant and I enjoyed speaking with him/her.	My Sales Associate was always pleasant and I enjoyed speaking with him/her. Completely agree	My Sales Associate was always pleasant and I enjoyed speaking with him/her. Somewhat agree	My Sales Associate was always pleasant and I enjoyed speaking with him/her. Not sure	My Sales Associate was always pleasant and I enjoyed speaking with him/her. Somewhat disagree	My Sales Associate was always pleasant and I enjoyed speaking with him/her. Completely disagree
My Sales Associate was appropriately persistent; calling occasionally to check in but not too much.	My Sales Associate was appropriately persistent; calling occasionally to check in but not too much. Completely agree	My Sales Associate was appropriately persistent; calling occasionally to check in but not too much. Somewhat agree	My Sales Associate was appropriately persistent; calling occasionally to check in but not too much. Not sure	My Sales Associate was appropriately persistent; calling occasionally to check in but not too much. Somewhat disagree	My Sales Associate was appropriately persistent; calling occasionally to check in but not too much. Completely disagree
My Sales Associate was very helpful in explaining the Yelp program and knowledgeable about advertising in general.	My Sales Associate was very helpful in explaining the Yelp program and knowledgeable about advertising in general. Completely agree	My Sales Associate was very helpful in explaining the Yelp program and knowledgeable about advertising in general. Somewhat agree	My Sales Associate was very helpful in explaining the Yelp program and knowledgeable about advertising in general. Not sure	My Sales Associate was very helpful in explaining the Yelp program and knowledgeable about advertising in general. Somewhat disagree	My Sales Associate was very helpful in explaining the Yelp program and knowledgeable about advertising in general. Completely disagree

Any other feedback for your Sales Associate?

Question Title

* 3. Since becoming a Yelp client, your Account Manager has contacted you at least once. Please indicate how much you agree or disagree with each of these statements about your first days working with Yelp.

	Completely agree	Somewhat agree	Not sure	Somewhat disagree	Completely disagree
I was contacted by a member of the Account Management team within 2 days of my ads starting to run.	I was contacted by a member of the Account Management team within 2 days of my ads starting to run. Completely agree	I was contacted by a member of the Account Management team within 2 days of my ads starting to run. Somewhat agree	I was contacted by a member of the Account Management team within 2 days of my ads starting to run. Not sure	I was contacted by a member of the Account Management team within 2 days of my ads starting to run. Somewhat disagree	I was contacted by a member of the Account Management team within 2 days of my ads starting to run. Completely disagree
I am pleased with how quickly and professionally my new Business Owner's Account and Enhanced Business Page were launched.	I am pleased with how quickly and professionally my new Business Owner's Account and Enhanced Business Page were launched. Completely agree	I am pleased with how quickly and professionally my new Business Owner's Account and Enhanced Business Page were launched. Somewhat agree	I am pleased with how quickly and professionally my new Business Owner's Account and Enhanced Business Page were launched. Not sure	I am pleased with how quickly and professionally my new Business Owner's Account and Enhanced Business Page were launched. Somewhat disagree	I am pleased with how quickly and professionally my new Business Owner's Account and Enhanced Business Page were launched. Completely disagree
My Account Manager has been very pleasant, knowledgeable and responsive. I'm excited to be working with him/her.	My Account Manager has been very pleasant, knowledgeable and responsive. I'm excited to be working with him/her. Completely agree	My Account Manager has been very pleasant, knowledgeable and responsive. I'm excited to be working with him/her. Somewhat agree	My Account Manager has been very pleasant, knowledgeable and responsive. I'm excited to be working with him/her. Not sure	My Account Manager has been very pleasant, knowledgeable and responsive. I'm excited to be working with him/her. Somewhat disagree	My Account Manager has been very pleasant, knowledgeable and responsive. I'm excited to be working with him/her. Completely disagree
I understand how to use my Business Owner's Account to post Special Offers, Message Customers and change my Photos	I understand how to use my Business Owner's Account to post Special Offers, Message Customers and change my Photos Completely agree	I understand how to use my Business Owner's Account to post Special Offers, Message Customers and change my Photos Somewhat agree	I understand how to use my Business Owner's Account to post Special Offers, Message Customers and change my Photos Not sure	I understand how to use my Business Owner's Account to post Special Offers, Message Customers and change my Photos Somewhat disagree	I understand how to use my Business Owner's Account to post Special Offers, Message Customers and change my Photos Completely disagree

Any other feedback about your first days as a Yelp client?

Question Title

* 4. Are you aware that being an advertiser does not influence:

	Yes	No
...your customer ratings or reviews?	...your customer ratings or reviews? Yes	...your customer ratings or reviews? No
...where your listing appears in Yelp's white, numbered search results?	...where your listing appears in Yelp's white, numbered search results? Yes	...where your listing appears in Yelp's white, numbered search results? No
...the automated review filter, that will likely suppress some of your reviews over time?	...the automated review filter, that will likely suppress some of your reviews over time? Yes	...the automated review filter, that will likely suppress some of your reviews over time? No

Question Title

* 5. How will you evaluate the success of your Yelp Advertising? (Check all that apply)

Track the number of people Viewing my Business Page on Yelp

Track the number of Clicks to my own Website

Ask Customers how they found us

Create a Special Offer for Yelp customers and track results

Not sure

Other (please specify)