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* 2. How did you hear about our building? (You may select more than one answer)

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* 3. How would you rate the customer service you were provided prior to renting in our building?

  Excellent - Thorough and Friendly Average Very Rushed, Unfriendly Not Provided Not Applicable
Building and suite information provided by our representative
The viewing of the suite(s)
The tour of the building

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* 4. If there was another building you were considering, why did you choose our building?

  Significantly better here Somewhat better here Similar Somewhat better there Significantly better there N/A
Size of unit
Rent
Location - near highways, major intersections
Location - near school / work
Location - near public transit
Staff hospitality
Building cleanliness
Overall building upkeep
Building reputation

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* 5. How would you describe your move in experience?

  Yes Yes, but it was disorganized / not thorough No Not Applicable
Elevator (if applicable) was ready for me to use as scheduled
I received all the keys needed
My lease was ready for signature
I completed a move in inspection report
I was given my parking spot (if applicable)
I was given my locker (if applicable)

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* 6. How would you rate the staff's overall customer service for your move in experience?

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* 7. How would you rate the condition of your new home when you first moved in?

  Excellent Above Average Fair Poor
Flooring
Painting
Kitchen
Bathroom(s)
Overall cleanliness

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* 8. How would you rate the following factors in your new apartment?

  Extremely satisfied Satisfied Neutral Dissatisfied Extremely dissatisfied
Accessiblity of building staff
Helpfulness and knowledge of building staff
Cleanliness of building
Responsiveness to maintenance issues

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* 9. Additional comments or suggestions. If you would like a response, please include your name, building and unit number along with preferred contact information.

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