OCS Customer Comment Survey

1. OCS Customer Comment Survey

Security Note: Customer information is protected via SSL Encryption. SSL works through a cryptographic system that secures a connection between a client and a server. Websites use this protocol to obtain confidential user information and it is supported in all modern browsers. The survey below asks for the customer's External Case ID, and/or the first and last name and last four digits of the customer's SSN. Though entered on a website with SSL Encryption, customers may choose not to enter any identifying information. If no identifying information is entered OCS will collect and review the information but will not be able to follow up on case specific concerns. As an alternative, customers are welcome to print this survey and mail it to: OCS, 280 State Drive, Waterbury, VT 05671-1901. We value your input and information. Thank you for taking the time to complete the survey below.

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* 1. Please provide your case ID AND first and last name (see above).

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* 2. Please enter the last 4 digits of your Social Security Number (see above).

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* 3. Please indicate which of the options below best describes the reason you are involved with OCS.

I am the receiver of support.

I am the payor of support.

Other

Please comment

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* 4. Which region primarily handles your case(s)? (Make one selection)

St Johnsbury office (Northeast)

Barre office (Central)

Burlington office (Northwest)

Springfield office (Southeast)

Rutland office (Southwest)

Other (please specify)

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* 5. Does one party currently reside outside of Vermont?

Yes

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* 6. The services that prompted me to complete this survey were: (multiple selections allowed)

The automated telephone system

Customer Service Unit (800) 786-3214

Regional office contact

* 11. Overall, I am pleased with the service I receive.

Agree

Neither Agree Nor Disagree

Disagree

Please comment further

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* 1. Please provide your case ID AND first and last name (see above).

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* 2. Please enter the last 4 digits of your Social Security Number (see above).

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* 3. Please indicate which of the options below best describes the reason you are involved with OCS.

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* 4. Which region primarily handles your case(s)? (Make one selection)

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* 5. Does one party currently reside outside of Vermont?

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* 6. The services that prompted me to complete this survey were: (multiple selections allowed)

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* 7. Of the services I received above, my concerns were addressed.

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* 8. During the contact indicated above, I was treated with courtesy and respect.

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* 9. I can easily obtain information about actions taken on my case.

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* 10. I received a response to my request for action or information:

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* 11. Overall, I am pleased with the service I receive.

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* 12. What can the Vermont Office of Child Support do to improve the quality of services provided to customers?