The Flagler County Customer Satisfaction Survey is a cooperative effort between public and private organizations that are committed to providing exceptional customer service. In an effort to assess and improve the level and quality of services provided locally, this survey was designed to gather feedback about the quality of service interactions participants have experienced and their satisfaction with these interactions.

Please take a few minutes to complete the following survey. You have the option to remain anonymous.

Thank you!

* 2. When did your experience occur?

* 3. Please mark your level of satisfaction with the service you received:
Very High (5) ------ Neutral (3) ------ Very Low (1)

  5 4 3 2 1
Courtesy:
Quality:
Timeliness:
Accuracy:
Overall:

* 4. Please rate how the quality of service you received compared to your expectations:

* 5. Did you accomplish what you had hoped through this interaction?

* 6. Overall, how would you rate your satisfaction with the services you received compared to interactions you have had with similar organizations/businesses?

  5 4 3 2 1 N/A
Very High (5) - Very Low (1)

* 7. Your comments are important and will help local businesses and organizations improve customer service practices going forward.

Please use the space below to share specifics about your experience. (For example: What did you enjoy the most/least? Would you do business there again? Would you recommend this organization/business to a friend? Any suggestions for improvement?)

* 8. Please complete the information below if you have questions, or would like to be contacted about this survey:

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