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1. Customer Service Survey

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1. Which Farmers & Merchants Bank branch location do you use?

2. How was the service that you received from the Teller / Customer Service Representative (CSR)?

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
You were greeted with a pleasant greeting and a smile
The teller/CSR established eye contact
The teller/CSR used your name during the transaction
The teller/CSR was willing to listen and respond to your needs
The teller/CSR was knowledgeable of F&M Bank's products and services
The teller/CSR asked if there was anything else that they could do for you
The service you received was better than other banks