1. In the past 12 months, how many times have you visited Cascio Interstate Music Superstore?

2. How convenient is our location for you?

3. Compared to similar stores, how convenient are our store hours?

Mon-Thurs: 10am - 8pm
Fri: 10am - 6pm
Sat: 10am - 5pm
Sun: 12pm - 4pm

4. What changes in business hours would help make our store more convenient for you?

5. How would you rate the overall cleanliness and organization of our retail store?

6. What categories of products have you purchased or interested in purchasing at Cascio?

7. Have you come to Cascio for any other retail services or events?

8. If you have used any of our repair services in the past several years, how would you rank your level of satisfaction?

  Very unsatisfactory - 1 2 3 4 5 6 7 8 9 Amazing experience - 10
Brass Shop
Woodwind Shop
Electronics Shop
Guitar Shop
Violin Shop

9. Is it easy to find the products that you are looking for?

10. How helpful are the employees at this store?

11. How friendly are the employees at this store?

12. How knowledgeable is the retail staff about our products and services?

13. Overall, are you satisfied with the retail staff at customer service, neither satisfied nor dissatisfied with them, or dissatisfied with them?

14. During the checkout process, were you asked for your email address so you could be notified of current promotions or events?

15. Having visited our retail store, do you think our prices are too high, too low, or about right?

16. How often do you use coupons/promo codes that are sent via the web (emails, social media, etc.)?

17. Have you ever made a purchase on www.interstatemusic.com?

18. Before you make a purchase on www.interstatemusic.com, what other sites do you use to compare things like prices, information or variety of stock?

19. How would you rate your overall experience with www.interstatemusic.com?

20. How often do you frequent the following retail stores? Please rank 1-10, with 1 representing the store that you frequent the least.

  Least Frequent - 1 2 3 4 5 6 7 8 9 Most Frequent - 10
Cascio Interstate Music
Guitar Center
White House of Music
Cream City Music
Family Music Center
Brass Bell
Uncle Bob's Music Center
Music Go Round
Rockhaus
Top Shelf Guitar Shop

21. When looking for musical instruments/consumer electronics, how likely are you to consider Cascio Interstate Music first?

22. With 10 being the highest score, how would you rate your overall experience at Cascio Interstate Music SuperStore?

23. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

24. What do you like most about customer service?

25. How can we improve customer service?

26. Are there any products that you would like us to carry in our retail store?

27. Do you have any other comments, questions, or concerns?

28. In the past year, have you attended a live concert in the Milwaukee area? If yes, who was the artist? (list multiple, if you would like)

29. If you answered yes to Question 28, please list where the concert/shows were held. (i.e. Pabst, Wilson Center, The Rave, etc.)

30. Where is your favorite place to see a concert or show in the Milwaukee area?

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