Toora Women Inc. Exit Survey TAOD

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* 1. What is your name? (You don't have to tell us, if you want to stay anonymous)

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* 2. Which Toora Women Inc. drug and alcohol service did you use?

Lesley's Place

Marzenna

Day Program

Outreach

Counselling Service

Did you use any other Toora services? (Please specify)

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* 3. Overall, how satisfied are you with the support received at Toora?

Very satisfied

Satisfied

Neither satisfied or dissatisfied

Dissatisfied

Very dissatisfied

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* 4. What was one thing that you found the most helpful about the service(s)

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* 5. What was one thing that we could have done better?

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* 6. Have you noticed any improvement in your life in these areas?

	None	A little	A fair bit	A lot
Mental Health	Mental Health None	Mental Health A little	Mental Health A fair bit	Mental Health A lot
Understanding your addiction	Understanding your addiction None	Understanding your addiction A little	Understanding your addiction A fair bit	Understanding your addiction A lot
Quality of life	Quality of life None	Quality of life A little	Quality of life A fair bit	Quality of life A lot
Ability to engage effectively with services	Ability to engage effectively with services None	Ability to engage effectively with services A little	Ability to engage effectively with services A fair bit	Ability to engage effectively with services A lot
Making goals	Making goals None	Making goals A little	Making goals A fair bit	Making goals A lot
Self care	Self care None	Self care A little	Self care A fair bit	Self care A lot
Creating a safe network	Creating a safe network None	Creating a safe network A little	Creating a safe network A fair bit	Creating a safe network A lot
Using problem solving techniques	Using problem solving techniques None	Using problem solving techniques A little	Using problem solving techniques A fair bit	Using problem solving techniques A lot
Having a better understanding of yourself	Having a better understanding of yourself None	Having a better understanding of yourself A little	Having a better understanding of yourself A fair bit	Having a better understanding of yourself A lot

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* 7. Did any of the following apply whilst staying at Toora?

I was screened for Blood Borne Viruses (BBV's)

I started Treatment for BBV's (Hep C)

I received Nicotine Replacement Therapy (NRT)

I stopped smoking

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* 8. Did any of the following apply to you on exiting Toora?

I was housed by the time I exited Toora services

I had a job by the time I exited Toora service

I had started further education by the time I left Toora services

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* 9. Did you feel safe and secure during your time at Toora?

Yes

Sometimes

If you did not feel safe, or only sometimes felt safe can you tell us why?

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* 10. Did you feel that your child was safe and secure when they were staying at our residential properties?

Yes

Sometimes

Not applicable

What could we do to make things safer?

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* 11. Were our staff professional and courteous?

	Not very good	Average / ok	Very good	Not applicable
Lesley's Place	Lesley's Place Not very good	Lesley's Place Average / ok	Lesley's Place Very good	Lesley's Place Not applicable
Marzenna	Marzenna Not very good	Marzenna Average / ok	Marzenna Very good	Marzenna Not applicable
Day Program	Day Program Not very good	Day Program Average / ok	Day Program Very good	Day Program Not applicable
Outreach	Outreach Not very good	Outreach Average / ok	Outreach Very good	Outreach Not applicable
Counselling	Counselling Not very good	Counselling Average / ok	Counselling Very good	Counselling Not applicable

Please let us know if you would like to tell us something specific about our staff.

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* 12. If you stayed at one of our residential properties, how would you rate the following?

	Poor	Fair	Good	Not applicable
Overall condition of your room	Overall condition of your room Poor	Overall condition of your room Fair	Overall condition of your room Good	Overall condition of your room Not applicable
Overall condition of the property	Overall condition of the property Poor	Overall condition of the property Fair	Overall condition of the property Good	Overall condition of the property Not applicable
After hours on call service	After hours on call service Poor	After hours on call service Fair	After hours on call service Good	After hours on call service Not applicable

Toora Women Inc. Exit Survey TAOD

Question Title

* 1. What is your name? (You don't have to tell us, if you want to stay anonymous)

Question Title

* 2. Which Toora Women Inc. drug and alcohol service did you use?

Question Title

* 3. Overall, how satisfied are you with the support received at Toora?

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* 4. What was one thing that you found the most helpful about the service(s)

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* 5. What was one thing that we could have done better?

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* 6. Have you noticed any improvement in your life in these areas?

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* 7. Did any of the following apply whilst staying at Toora?

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* 8. Did any of the following apply to you on exiting Toora?

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* 9. Did you feel safe and secure during your time at Toora?

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* 10. Did you feel that your child was safe and secure when they were staying at our residential properties?

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* 11. Were our staff professional and courteous?

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* 12. If you stayed at one of our residential properties, how would you rate the following?

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* 13. Would you recommend the service to others?

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* 14. Do you have any other comments?