Thank you for taking the time to answer this short survey about your care as a patient at this practice. Please note that your answers will be kept confidential. Your name will not be collected. It will not be possible to identify who completed a survey and who did not.
Please identify the location(s) where you have received services from the Thames Valley Family Health Team.

Question Title

* 1. Please identify the location(s) where you have received services from the Thames Valley Family Health Team.

Did you see:

Question Title

* 2. Did you see:

Based on the many healthcare providers listed above, were you aware that you could access these providers through the Thames Valley Family Health Team?

Question Title

* 3. Based on the many healthcare providers listed above, were you aware that you could access these providers through the Thames Valley Family Health Team?

The last time you were sick or concerned you had a health problem, how many days did it take from when you first tried to see your healthcare provider to when you actually saw him/her or someone else in the office?

Question Title

* 4. The last time you were sick or concerned you had a health problem, how many days did it take from when you first tried to see your healthcare provider to when you actually saw him/her or someone else in the office?

Was it easy for you to schedule an appointment?

Question Title

* 5. Was it easy for you to schedule an appointment?

Based on your most recent visit, please check the response that best matches your opinion:
When you see your healthcare provider, do they involve you as much as you want to be in decisions about your care or treatment?

Question Title

* 6. When you see your healthcare provider, do they involve you as much as you want to be in decisions about your care or treatment?

Did you find the facility welcoming, non-discriminating and comfortable (for example, the entrance, waiting room, decor, posters, or exam room)?

Question Title

* 7. Did you find the facility welcoming, non-discriminating and comfortable (for example, the entrance, waiting room, decor, posters, or exam room)?

Were staff sensitive to your individual needs (for example, religion, language, accessibility needs, sexual orientation, ethnic background, gender, race, etc.)?

Question Title

* 8. Were staff sensitive to your individual needs (for example, religion, language, accessibility needs, sexual orientation, ethnic background, gender, race, etc.)?

Did the services provided meet your individual needs (for example, religion, language, accessibility needs, sexual orientation, ethnic background, gender, race, etc.)?

Question Title

* 9. Did the services provided meet your individual needs (for example, religion, language, accessibility needs, sexual orientation, ethnic background, gender, race, etc.)?

Overall, how would you rate our services to you and your family?

Question Title

* 10. Overall, how would you rate our services to you and your family?

Thinking of your overall experience with our clinic, what are...?

Question Title

* 11. Thinking of your overall experience with our clinic, what are...?

Is there any additional information or feedback you would like to share with us that could help us improve the way we provide care?

Question Title

* 12. Is there any additional information or feedback you would like to share with us that could help us improve the way we provide care?

T