100% of survey complete.

* 1. In what categories have you come across poor product instructions (tick all that are relevant)?

* 2. What did you find difficult about the instructions (tick all that are relevant)?

* 3. Would you return a purchase for a refund because of poor instructions?

* 4. How important are good instructions to your enjoyment and use of a product?

  Not important at all Of little importance Quite important Increasingly important Vitally important
Good instructions are

* 5. What are the worst instructions you have ever experienced?

* 6. Please add any other points you would like to make about product instructions you have come across:

* 7. In general terms, what do you think can make product instructions easier to use?

* 8. Are you male or female?

* 9. Approximately how old are you?