1. Questionnaire

This Questionnaire was designed to investigate the factors that affect the growth of E-Commerce in Kingdom of Bahrain. We would like to take a few minutes from your valuable time to complete this questionnaire. Your responses will be treated confidentially and you are not required to reveal your identity.

* 1. Personal Information:

* 2. Age:

* 3. Degree of qualification:

* 4. Do you have computer at home?

* 5. Do you have an internet access at your home?

* 6. What is your frequency of internet usage?

* 7. Which of the following do you use the Internet for? Please tick all that apply

* 8. How often do you use E-Commerce (such as purchase/sell products, billing, etc) by the Internet?

* 9. Indicate the extent to which you agree or disagree to the following statements, using the response scale giving below:
5 = Strongly Agree, 4 = Agree, 3 = Neutral, 2= Disagree, 1 = Strongly Disagree

  5 4 3 2 1
○ The information about E-Commerce security is provided clearly within all systems applying E-Commerce.
○ The privacy and security policy is displayed obviously within all systems applying E-Commerce.○ Neutral
○ Costumer is confident that his complaints would be handled satisfactorily.
○ The credit card number may not be secure.
○ Consumer’s private information can be stolen / misused or compromised.
○ Variety of viruses and malicious attack E-Commerce network, such as eavesdropping lines.
○ Issuance of laws or legislation to criminalize or punish who misuse the confidential and private information of Internet users.
○ The existence of a governmental or non-governmental organization to protect those affected by the hackers of confidential and private information.
○ The existence of bilateral agreements between countries to allow those affected by the perpetrators of confidential information to complaint against them in their countries.
○ Fears of hacking on confidential information are limited mainly in transactions that require the Credit Card number or any such identification.
○ The application of what is known as Public Key Infrastructure (PKI) or digital certificates will dispel the fears of hacking on confidential and private information.
○ Ratification of websites by a government body by placing a seal / trust mark or equivalent.
○ The good reputation of a website’s owner for either individual or a company will dispel the fears of hacking on the private information when dealing with that site.
○ Issuance of laws or legislation related to E-Commerce.
○ The existence of judicial courts specializing in E-Commerce.
○ Implementation of systems, standards or technical requirements for of E-Commerce sites.
○ Having the awareness in using the Internet making you trust the E-Commerce application.
○ The adoption or significant participation of government entities on E-Commerce projects and initiatives.
○ Assigning responsibility for developing E-Commerce to one of a governmental entity.
○ Providing awareness and guidance campaigns related to E-Commerce.
○ Implementation of mandatory courses that deals with the Internet and E-Commerce.
○ Acquisition or the presence of computers in the house.
○ The costs of using the Internet at home or Internet cafes are appropriate.
○ Plenty of Arabic websites are available.
○ Obligate the user in the governmental entities to complete their transactions via the Internet.
○ Feel secure of the Internet’s impact on religious or moral values.
○ The presence of regulators to track the use of the Internet and websites.
○ Familiarity in using the Internet.
E-Commerce is a golden opportunity to be seized.
○ Non-appliance of E-Commerce may lead to risks related to the stability of the institution.
○ Electronic trading has become a modern necessity that should acquire it, even if the institution or the individual not affected by it.
○ Requiring the governmental institutions to buy via electronic sites, especially through local or regional markets websites.
○ The existence of studies that show the implications on E-Commerce at the local level.
○ The allocation of a governmental entity to provide support, assistance and advice to those interested in electronic trading.
○ The allocation of an award for entrepreneurs and traders in E-Commerce.
○ The existence / availability of local E-Market at affordable prices.