The transformation of the health and social care systems towards integrated care is a complex programme of change. Change Management is the discipline that takes responsibility for the people side of the change. Change management is the method, processes, tools and techniques for reducing and managing resistance to change when implementing organizational change to realize business results.
There are several methodologies and approaches in change management. In relation to integrated care, we would like to investigate which stakeholders are presenting the most resistance to care-coordination models, which approach is being used to overcome these barriers and to which degree of detail the change management methodologies have been followed in the implementation of integrated care services in the European regions.
We would like to understand the current situation of the European healthcare systems, to gather examples of good practices for change management methodologies, approaches and toolkits that have shown success, identify / develop key performance indicators (KPIs) and encourage replication in other organisations and regions.