This survey is designed to capture relevant information about your IT organization and ITIL processes. By answering a series of questions, you will be providing the information necessary to conduct an assessment of the relative health, effectiveness and maturity of your processes.
Depending on the level of detail in your responses, we may also be able to determine whether significant obstacles exist which may inhibit the success of your ITIL program.
Remember, our assessment is based on the information you provide. This means, that the more detailed the responses, the greater our ability to accurately assess the effectiveness and maturity of your processes and to provide practical recommendations for improvement.
NOTE: All responses will remain confidential and no information will be shared with third parties.