1.

Your feedback is important to us. Please take a few minutes to let us know what you think of how Aon handled your survey.

Question Title

* 1. Your name

Question Title

* 2. Your claims number (numéro de sinistre)

Question Title

* 3. Your email

Question Title

* 4. How satisfied are you by the way Aon handled your claim?

Question Title

* 5. How satisfied are you regarding the following elements of claims handling services? (Please rate on a scale of 1 to 4, 1 for "not satisfied at all", 4 for "very satisfied")

  1 2 3 4 NA
Advice and explanations
Information on the status of your claim

Question Title

* 6. How many times did you contact Aon's customer service representatives regarding this claim?

Question Title

* 7. Regarding telephone contacts, how satisfied were you with the following elements (Please rate on a scale of 1 to 4, 1 for "not satisfied at all", 4 for "very satisfied")

  1 2 3 4 NA
availability of information line?
capacity to understand your question?
capacity to provide clear answers to your questions?

Question Title

* 8. Regarding your requests by post, fax or e-mail, how satisfied were you with the following elements? (Please rate on a scale of 1 to 4, 1 for "not satisfied at all", 4 for "very satisfied")

  1 2 3 4 NA
Aon's ability to provide quick answers?
Aon's ability to provide clear answers?

Question Title

* 9. Did you receive a "Fiche Infos Indemnisation" relative to your claim?

Question Title

* 10. Please write below any comments or suggestions you want to add.

T