Exit this survey Lesson Learned systems 1. Default Section Question Title * 1. Your name, and your organisation (optional - will not be revealed, but I may have some follow up questions for you, depending on your answers, if that is OK) Question Title * 2. Does your organisation have a Lessons learned process in any major part of its activity? No Not any more - we used to but stopped We are introducing one now Yes Question Title * 3. If "Yes", then which part(s) of activity? Question Title * 4. How effective is (or was) your organisational lessons learned process in delivering performance improvement? (if you run multiple processes, please choose the most effective) Not at all(0 out of 5) Slightly (1 out of 5) Moderately (2 out of 5) Good (3 out of 5) Very good (4 out of 5) Excellent (5 out of 5) Question Title * 5. If you scored high (3 or more out of 5), what are the essential elements of the process that ensure it works well? Question Title * 6. If you scored low (2 or less out of 5), what are the main barriers or problem areas which need to be overcome to improve the process? Question Title * 7. Which of the following are included in your lessons learned process? Rewards to incentivise submission of lessons A defined process for identifying lessons from activity Quality assurance of this process (eg trained facilitation) A clear accountability for identifying lessons from activity Quality control of the lessons to ensure they are well written A lessons learned database which can hold lessons from multiple projects or units Actions defined arising from the lessons A process for validating/agreeing the actions Accountable person/people assigned to complete the actions a search function within the lesson database a method for disseminating the lessons An escalation method if the lesson or action needs to be addressed at a higher level A method to measure whether lessons have been captured A method to measure whether actions have been completed and lessons closed out A person or people to track the metrics A high level sponsor of the lessons learned process Clear high level expectations from senior management that the lessons learned process will be applied Question Title * 8. What (if anything) did I miss from this list? Question Title * 9. What is your defined process by which lessons are identified? (Please state process and context, e.g. "After Action reviews during project activity", "External reviews of programs", "Individual submission by sales staff" etc) Question Title * 10. Is there anything else you would like to share regarding the lessons learned process? (Optional, but please feel free to share any additional thoughts) Done