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* 1. Your name, and your organisation (optional - will not be revealed, but I may have some follow up questions for you, depending on your answers, if that is OK)

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* 2. Does your organisation have a Lessons learned process in any major part of its activity?

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* 3. If "Yes", then which part(s) of activity?

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* 4. How effective is (or was) your organisational lessons learned process in delivering performance improvement? (if you run multiple processes, please choose the most effective)

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* 5. If you scored high (3 or more out of 5), what are the essential elements of the process that ensure it works well?

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* 6. If you scored low (2 or less out of 5), what are the main barriers or problem areas which need to be overcome to improve the process?

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* 7. Which of the following are included in your lessons learned process?

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* 8. What (if anything) did I miss from this list?

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* 9. What is your defined process by which lessons are identified? (Please state process and context, e.g. "After Action reviews during project activity", "External reviews of programs", "Individual submission by sales staff" etc)

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* 10. Is there anything else you would like to share regarding the lessons learned process? (Optional, but please feel free to share any additional thoughts)

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