Program IMPACT customer survey

Below is a 15 question survey for Kimberly-Clark internal customers that are impacted by current Procurement processes, technology solutions, and data.

Your feedback is greatly appreciated and will have direct input to the direction of this program. Thank you!

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* 1. Would it be okay if the program team can follow up with you to learn more about your feedback?

Yes, it's okay to contact me

No, please don't contact me

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* 2. Please select which region you are part of

Global

North America

LAO

EMEA

APAC

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* 3. Please select what organizational function you are part of

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* 4. Please rate your overall satisfaction with the Procurement process at K-C

0 (extremely dissatisfied)

Neither satisfied or dissatisfied

100 (extremely satisfied)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. As we think about process, how impactful do you find the following challenges with procurement processes? Please rank in order from top (most impactful) to bottom (least impactful)

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* 6. Thinking about specific procurement processes, please rate how challenging or helpful you find the following

	Very Challenging Process	Somewhat Challenging Process	Neutral or Do Not Use	Somewhat Helpful Process	Very Helpful Process
Sourcing process (RFP, Bidding Events, etc)	Sourcing process (RFP, Bidding Events, etc) Very Challenging Process	Sourcing process (RFP, Bidding Events, etc) Somewhat Challenging Process	Sourcing process (RFP, Bidding Events, etc) Neutral or Do Not Use	Sourcing process (RFP, Bidding Events, etc) Somewhat Helpful Process	Sourcing process (RFP, Bidding Events, etc) Very Helpful Process
Please share details for why you gave the above rating?
Purchase Order process	Purchase Order process Very Challenging Process	Purchase Order process Somewhat Challenging Process	Purchase Order process Neutral or Do Not Use	Purchase Order process Somewhat Helpful Process	Purchase Order process Very Helpful Process
Please share details for why you gave the above rating?
Supplier creation/add process	Supplier creation/add process Very Challenging Process	Supplier creation/add process Somewhat Challenging Process	Supplier creation/add process Neutral or Do Not Use	Supplier creation/add process Somewhat Helpful Process	Supplier creation/add process Very Helpful Process
Please share details for why you gave the above rating?
Invoice process	Invoice process Very Challenging Process	Invoice process Somewhat Challenging Process	Invoice process Neutral or Do Not Use	Invoice process Somewhat Helpful Process	Invoice process Very Helpful Process
Please share details for why you gave the above rating?
Receiving or Service acceptance process	Receiving or Service acceptance process Very Challenging Process	Receiving or Service acceptance process Somewhat Challenging Process	Receiving or Service acceptance process Neutral or Do Not Use	Receiving or Service acceptance process Somewhat Helpful Process	Receiving or Service acceptance process Very Helpful Process
Please share details for why you gave the above rating?
Contracting process	Contracting process Very Challenging Process	Contracting process Somewhat Challenging Process	Contracting process Neutral or Do Not Use	Contracting process Somewhat Helpful Process	Contracting process Very Helpful Process
Please share details for why you gave the above rating?
Category Management process	Category Management process Very Challenging Process	Category Management process Somewhat Challenging Process	Category Management process Neutral or Do Not Use	Category Management process Somewhat Helpful Process	Category Management process Very Helpful Process
Please share details for why you gave the above rating?
Payment process	Payment process Very Challenging Process	Payment process Somewhat Challenging Process	Payment process Neutral or Do Not Use	Payment process Somewhat Helpful Process	Payment process Very Helpful Process
Please share details for why you gave the above rating?
Requisitioning process	Requisitioning process Very Challenging Process	Requisitioning process Somewhat Challenging Process	Requisitioning process Neutral or Do Not Use	Requisitioning process Somewhat Helpful Process	Requisitioning process Very Helpful Process
Please share details for why you gave the above rating?

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* 7. If procurement processes were improved, what value would you expect those improvements to have in your day-to-day activities?”

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* 8. Now as we move to think about technology, please rank the following general challenges with procurement technology solutions from top (most impactful) to bottom (least impactful)

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* 9. Thinking about specific procurement technology solution, please rate how challenging or helpful you find the following

	Very Challenging technology solution	Somewhat Challenging technology solution	Neutral or Do Not Use	Somewhat Helpful technology solution	Very Helpful technology solution
ETQ Contract	ETQ Contract Very Challenging technology solution	ETQ Contract Somewhat Challenging technology solution	ETQ Contract Neutral or Do Not Use	ETQ Contract Somewhat Helpful technology solution	ETQ Contract Very Helpful technology solution
Please share details for why you gave the rating above?
ETQ Supplier Profiles	ETQ Supplier Profiles Very Challenging technology solution	ETQ Supplier Profiles Somewhat Challenging technology solution	ETQ Supplier Profiles Neutral or Do Not Use	ETQ Supplier Profiles Somewhat Helpful technology solution	ETQ Supplier Profiles Very Helpful technology solution
Please share details for why you gave the rating above?
SAP / MDG Vendor add	SAP / MDG Vendor add Very Challenging technology solution	SAP / MDG Vendor add Somewhat Challenging technology solution	SAP / MDG Vendor add Neutral or Do Not Use	SAP / MDG Vendor add Somewhat Helpful technology solution	SAP / MDG Vendor add Very Helpful technology solution
Please share details for why you gave the rating above?
FORCE	FORCE Very Challenging technology solution	FORCE Somewhat Challenging technology solution	FORCE Neutral or Do Not Use	FORCE Somewhat Helpful technology solution	FORCE Very Helpful technology solution
Please share details for why you gave the rating above?
K2 Competitive Bid Exception	K2 Competitive Bid Exception Very Challenging technology solution	K2 Competitive Bid Exception Somewhat Challenging technology solution	K2 Competitive Bid Exception Neutral or Do Not Use	K2 Competitive Bid Exception Somewhat Helpful technology solution	K2 Competitive Bid Exception Very Helpful technology solution
Please share details for why you gave the rating above?
Transporean	Transporean Very Challenging technology solution	Transporean Somewhat Challenging technology solution	Transporean Neutral or Do Not Use	Transporean Somewhat Helpful technology solution	Transporean Very Helpful technology solution
Please share details for why you gave the rating above?
K2 Payment Term Exception	K2 Payment Term Exception Very Challenging technology solution	K2 Payment Term Exception Somewhat Challenging technology solution	K2 Payment Term Exception Neutral or Do Not Use	K2 Payment Term Exception Somewhat Helpful technology solution	K2 Payment Term Exception Very Helpful technology solution
Please share details for why you gave the rating above?
SAP ERP PO conversion	SAP ERP PO conversion Very Challenging technology solution	SAP ERP PO conversion Somewhat Challenging technology solution	SAP ERP PO conversion Neutral or Do Not Use	SAP ERP PO conversion Somewhat Helpful technology solution	SAP ERP PO conversion Very Helpful technology solution
Please share details for why you gave the rating above?
Ariba eSourcing	Ariba eSourcing Very Challenging technology solution	Ariba eSourcing Somewhat Challenging technology solution	Ariba eSourcing Neutral or Do Not Use	Ariba eSourcing Somewhat Helpful technology solution	Ariba eSourcing Very Helpful technology solution
Please share details for why you gave the rating above?
K-C MarketPlace	K-C MarketPlace Very Challenging technology solution	K-C MarketPlace Somewhat Challenging technology solution	K-C MarketPlace Neutral or Do Not Use	K-C MarketPlace Somewhat Helpful technology solution	K-C MarketPlace Very Helpful technology solution
Please share details for why you gave the rating above?
Coupa Sourcing Optimization	Coupa Sourcing Optimization Very Challenging technology solution	Coupa Sourcing Optimization Somewhat Challenging technology solution	Coupa Sourcing Optimization Neutral or Do Not Use	Coupa Sourcing Optimization Somewhat Helpful technology solution	Coupa Sourcing Optimization Very Helpful technology solution
Please share details for why you gave the rating above?
LiveSource (Kimtech Sourcing)	LiveSource (Kimtech Sourcing) Very Challenging technology solution	LiveSource (Kimtech Sourcing) Somewhat Challenging technology solution	LiveSource (Kimtech Sourcing) Neutral or Do Not Use	LiveSource (Kimtech Sourcing) Somewhat Helpful technology solution	LiveSource (Kimtech Sourcing) Very Helpful technology solution
Please share details for why you gave the rating above?
Taulia Payment Portal	Taulia Payment Portal Very Challenging technology solution	Taulia Payment Portal Somewhat Challenging technology solution	Taulia Payment Portal Neutral or Do Not Use	Taulia Payment Portal Somewhat Helpful technology solution	Taulia Payment Portal Very Helpful technology solution
Please share details for why you gave the rating above?

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* 10. If procurement technology were improved, what value would you expect those improvements to have in your day-to-day activities?”

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* 11. Please rank the following general challenges with data / reporting related to procurement (PO reports, Spend reports, Vendor data, Material data, prices, Contract data, etc...) from top (most impactful) to bottom (least impactful).

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* 12. Thinking about specific data and reports, please rate how challenging or helpful you find the following

	Very Challenging technology solution	Somewhat Challenging technology solution	Neutral or Do Not Use	Somewhat Helpful technology solution	Very Helpful technology solution
Sourcing or Business Award data and reports	Sourcing or Business Award data and reports Very Challenging technology solution	Sourcing or Business Award data and reports Somewhat Challenging technology solution	Sourcing or Business Award data and reports Neutral or Do Not Use	Sourcing or Business Award data and reports Somewhat Helpful technology solution	Sourcing or Business Award data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Pricing data and reports	Pricing data and reports Very Challenging technology solution	Pricing data and reports Somewhat Challenging technology solution	Pricing data and reports Neutral or Do Not Use	Pricing data and reports Somewhat Helpful technology solution	Pricing data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Shipping or Receiving data and reports	Shipping or Receiving data and reports Very Challenging technology solution	Shipping or Receiving data and reports Somewhat Challenging technology solution	Shipping or Receiving data and reports Neutral or Do Not Use	Shipping or Receiving data and reports Somewhat Helpful technology solution	Shipping or Receiving data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Material data and reports	Material data and reports Very Challenging technology solution	Material data and reports Somewhat Challenging technology solution	Material data and reports Neutral or Do Not Use	Material data and reports Somewhat Helpful technology solution	Material data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Spend data and reports	Spend data and reports Very Challenging technology solution	Spend data and reports Somewhat Challenging technology solution	Spend data and reports Neutral or Do Not Use	Spend data and reports Somewhat Helpful technology solution	Spend data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Vendor or Supplier data and reports	Vendor or Supplier data and reports Very Challenging technology solution	Vendor or Supplier data and reports Somewhat Challenging technology solution	Vendor or Supplier data and reports Neutral or Do Not Use	Vendor or Supplier data and reports Somewhat Helpful technology solution	Vendor or Supplier data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Purchase Requisition or Purchase Order data and reports	Purchase Requisition or Purchase Order data and reports Very Challenging technology solution	Purchase Requisition or Purchase Order data and reports Somewhat Challenging technology solution	Purchase Requisition or Purchase Order data and reports Neutral or Do Not Use	Purchase Requisition or Purchase Order data and reports Somewhat Helpful technology solution	Purchase Requisition or Purchase Order data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Invoicing data and reports	Invoicing data and reports Very Challenging technology solution	Invoicing data and reports Somewhat Challenging technology solution	Invoicing data and reports Neutral or Do Not Use	Invoicing data and reports Somewhat Helpful technology solution	Invoicing data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Risk data and reports	Risk data and reports Very Challenging technology solution	Risk data and reports Somewhat Challenging technology solution	Risk data and reports Neutral or Do Not Use	Risk data and reports Somewhat Helpful technology solution	Risk data and reports Very Helpful technology solution
Please share details for why you gave the rating above?
Contract data and reports	Contract data and reports Very Challenging technology solution	Contract data and reports Somewhat Challenging technology solution	Contract data and reports Neutral or Do Not Use	Contract data and reports Somewhat Helpful technology solution	Contract data and reports Very Helpful technology solution
Please share details for why you gave the rating above?

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* 13. If procurement data and reports were improved, what value would you expect those improvements to have in your day-to-day activities?”

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* 14. Please rank the following benefits for improving upon current procurement processes, technology solutions and data in order of how you would prioritize. Rank by most important benefit at the top (1st), and least important benefit at bottom

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* 15. Please share any other feedback you have on today's current Procurement processes, technology solutions and data that you feel the program team should consider