Blizzard Customer Satisfaction Survey - US Twitter Question Title * 1. (Optional) Link to issue/conversation: Question Title * 2. How long have you been following the BlizzardCS Twitter feed? Less than 6 months 6 months to 1 year 1 year to 18 months 18 months to 2 years More than 2 years Question Title * 3. How likely are you to recommend the BlizzardCS Twitter feed to others? Never Not likely Undecided Likely Very likely Never Not likely Undecided Likely Very likely Question Title * 4. Why do you follow the BlizzardCS Twitter feed? (Check all that apply) Maintenance Tweets Breaking News/Information Follower Interaction Questions get answered quickly Contests/Giveaways I was unable to contact Blizzard Customer Support via ticket, web chat, or phone Question Title * 5. Have you ever asked a question on the BlizzardCS Twitter feed? Yes No N/A Question Title * 6. If you’ve asked a question in the BlizzardCS Twitter feed, was the issue clearly understood? Strongly disagree Somewhat disagree Undecided Somewhat agree Strongly agree N/A Strongly disagree Somewhat disagree Undecided Somewhat agree Strongly agree N/A Question Title * 7. If you’ve asked a question in the BlizzardCS Twitter feed, were you provided clear and accurate information? Strongly disagree Somewhat disagree Undecided Somewhat agree Strongly agree N/A Strongly disagree Somewhat disagree Undecided Somewhat agree Strongly agree N/A Question Title * 8. You were treated like a valued customer when you contacted the BlizzardCS Twitter feed. Strongly disagree Somewhat disagree Undecided Somewhat agree Strongly agree Strongly disagree Somewhat disagree Undecided Somewhat agree Strongly agree Question Title * 9. Overall, how satisfied are you with the posts on the BlizzardCS Twitter feed? Very dissatisfied Somewhat dissatisfied Undecided Somewhat satisfied Very satisfied Very dissatisfied Somewhat dissatisfied Undecided Somewhat satisfied Very satisfied Question Title * 10. (Optional) Please provide any additional feedback regarding the BlizzardCS Twitter feed Done