1. McHenry Township Fire Protection District Customer Survey

Incident #

The McHenry Township Fire Protection District is continually exploring ways to better serve the community. In order to evaluate and improve our services, we need your input. We would appreciate a few minutes of your time to please complete the survey on line. Thank you in advance for your time and effort in completing this survey.

Please enter the incident number listed on your letter.

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* 1. Please enter the incident number listed on your letter.

Date of Service

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* 2. Date of Service

Date
Was this at your home or business?

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* 3. Was this at your home or business?

What type of service(s) did you use? (Check all that apply.)

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* 4. What type of service(s) did you use? (Check all that apply.)

How would you rate…?

The attitude, respect, caring and sense of importance for helping others that was displayed by fire department personnel?

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* 5. How would you rate…?

The attitude, respect, caring and sense of importance for helping others that was displayed by fire department personnel?

How would you rate…?

The professional appearance of fire department personnel, equipment and/or fire stations?

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* 6. How would you rate…?

The professional appearance of fire department personnel, equipment and/or fire stations?

How would you rate…?

The performance of fire department personnel; was the job done well and efficiently?

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* 7. How would you rate…?

The performance of fire department personnel; was the job done well and efficiently?

How would you rate…?

The care taken by fire department personnel for you and/or your property?

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* 8. How would you rate…?

The care taken by fire department personnel for you and/or your property?

How would you rate…?

The personal responsibility taken by fire department personnel to answer your questions and resolve your problems?

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* 9. How would you rate…?

The personal responsibility taken by fire department personnel to answer your questions and resolve your problems?

If you did not select excellent for any of the above, please let us know what we could have done to earn an excellent rating.

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* 10. If you did not select excellent for any of the above, please let us know what we could have done to earn an excellent rating.

Please complete the following (Optional):

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* 11. Please complete the following (Optional):

Please add any comments here:

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* 12. Please add any comments here:

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