Exit this survey

1. We would appreciate you entering your details below and rating the service you received from us.

All information given within this survey will be used in compliance with GDPR and is only accessible by selected Brownhills personnel.

Question Title

* 1. Please enter your details:

Question Title

* 2. The ease of contacting the Service department to make an appointment.

Question Title

* 3. The Service Advisor's understanding of the work required when you booked the appointment.

Question Title

* 4. The availability of an appointment to suit you.

Question Title

* 5. The ease of checking in at Service reception on the day you brought your motorhome in for service / repair.

Question Title

* 6. Communication during service / repairs to keep you updated on progress.

Question Title

* 7. Was your vehicle ready for collection at the agreed time?

Question Title

* 8. On collecting the vehicle, was the work that had been carried out fully explained to you?

Question Title

* 9. If you were advised that further work was required at a later date, were you were fully informed of the reasons why, and either booked in for that work or advised that you would be contacted when the necessary parts arrived in stock?

Question Title

* 10. How would you rate the service you received from the Brownhills staff you dealt with in terms of them being knowledgeable, helpful and polite?

Question Title

* 11. Were you contacted within 3 working days of your visit to check that you were happy with the work carried out?

Question Title

* 12. Overall, how would you rate the quality of service you received from Brownhills?

Question Title

* 13. What is the likelihood of you using Brownhills for servicing and repairs in the future?

Question Title

* 14. Based on your recent visit, should you wish to, please enter below any additional comments or suggestions on how we might improve our aftersales customer service.

Question Title

* 15. Are there any other products or services you are interested in from Brownhills? For example if you are ready to change your motorhome the cost of your recent service / repair up to a maximum £500 will be refunded to you should you decide to part exchange your vehicle within 60 days of the date of your service invoice (90 days for Brownhills Club Members).

Thank you for your feedback.

T