Directions:
Please complete the survey below to enable us to better serve our School Districts. Thank you for participating.

* 1. School District

* 2. OPTIONAL:
Please include your name, email address and phone number.

* 3. As of July 1, 2010, South Cook has taken over ROE services. How would you rate the quality of those services currently provided by South Cook.

  Excellent Good Adequate Poor
Services

* 4. Please rate the following for South Cook:

  Excellent Good Adequate Poor
Promptness with which telephone calls are answered
Responsiveness of staff to requests/needs

* 5. I receive the South Cook Catalog of Professional Development Offerings.

* 6. If you have enrolled in workshops or attended meetings at South Cook, rate your overall experience.

  Excellent Good Adequate Poor
Experience

* 7. Has your district/school received services from the South Cook SSoS/RESPRO?

* 8. If your district/school received the services of South Cook SSoS/RESPRO, please rate your experience:

  Excellent Good Adequate Poor
Experience

* 9. Have you used the South Cook Certification services?

* 10. If you have used the South Cook Certification services, please rate the following:

  Excellent Good Adequate Poor
Certification staff's response to your needs/requests/telephone calls
Certification requests are handled in a timely manner
If you have used the Certification email address: certification@s-cook.org, rate the email reponse time/adequacy

* 11. Has your school/district had a visit from the South Cook Life Safety team?

* 12. If you have had a visit from the South Cook Life Safety team, was the team professional and was the follow up report received informative and useful?

  Excellent Good Adequate Poor
Professionalism
Report Information informative/useful

* 13. Have you used the Institute email address: institute@s-cook.org

* 14. If you used the Institute email, the reponse time to your email was:

  Excellent Good Adequate Poor
Response Time

* 15. Have you used the truancy email address: truancy@s-cook.org

* 16. If a truancy case was submitted, the response time of the action on the truancy case was:

  Excellent Good Adequate Poor
Response time

* 17. Has your district/school applied for a building permit or occupancy permit?

* 18. If your district/school has applied for a building permit or occupancy permit, please rate the following:

  Excellent Good Adequate Poor
The permit process
Response time to requests

* 19. If you are responsible for the District Calendar, please rate the response time for District Calendar approval:

  Excellent Good Adequate Poor
Response time

* 20. Have you or your district benefited from the services provided by South Cook ISC under the new structure? If so, how?

T