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1. Was your call answered within 30 seconds?

2. Rate your satisfaction with the level of politeness and professionalism by the Poison Specialist who handled your call

3. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who handled your initial call.

4. Where did you get the telephone number for the Poison Control Center?

5. What would you have done if the Poison Control Center did not exist?

6. Overall, how would you rate your experience with the Poison Control Center at the Children's Hospital of Philadelphia?