Thank you for taking the time to answer these questions regarding your recent experience with Planning & Design Services. Your feedback will allow us to provide better customer service in the future.

1. Case Number:

2. Case Type:

3. Home zip code:

4. What was your role in this case?

5. How satisfied were you with the below items? (Leave blank if not applicable)

  Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied
Understanding the different steps of the process
Being kept informed
Meaningful avenues for input and participation
The length of time to complete the process
Fairness and consistency in the decisions made
Public meeting venue (accessibility, audio, etc.)
Customer service staff
Case Manager
Final decision
Overall process

6. How satisfied were you with the Planning & Design Services website?

7. What did you use the Planning & Design Services website for?
(Check all that apply)

8. Could you give us one recommendation or idea that you feel would improve our department?

9. Additional comments:

T