1. Please tell us whether you agree or disagree with the following statement:
Ventura County Library employees demonstrate gracious consideration by acknowledging me, taking the time to understand my needs, speaking in a respectful and professional tone without discrimination, and are helpful when my needs fall outside of their area of expertise. I am treated with genuine care.

2. Please tell us whether you agree or disagree with the following statement:
Ventura County Library employees make personal efforts to be solution-oriented to ensure that my work is complete the first time; and if not, with as little delay as possible. They are knowledgeable about their work, and communicate with me about delays or information that might impact the timeliness or completion of the work or service being received.

3. Please tell us whether you agree or disagree with the following statement:
Ventura County employees are responsive to my on-line or phone inquiries within 24 hours (or in a timely manner). Information about services is available with minimal transfers or web queries. Facilities and systems are designed to make it easy for me to access services or information.

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