Introduction

General project surveys typically contain one or two questions pertaining to user documentation. Responses provide a baseline for a periodic comparison, but not necessarily information that can be used to improve user documentation quality. Further, responses to the one or two user documentation-related questions tend to show a direct correlation between the respondents’ assessment of the overall quality of the software product and their assessment of the quality of the accompanying user documentation. A survey managed by the user documentation development group in an organization is usually better designed to elicit information that can be used to improve user documentation quality. This survey is conducted by the KFS Documentation Development Team to serve as a means to that end.

This survey applies to the entire KFS software user documentation set (available from: https://test.kuali.org/confluence/display/KULDOC/User+Documentation+2.0), which includes the online help embedded within the system and multivolume reference materials in the form of printable user guides, which are intended to be used as a unit. The help is derived from the guides, so both share the same content. The prerequisite for taking this survey is a thorough review of either the online help or the user guide volumes.

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