1. Customer Satisfaction Survey

Thank you for taking part in the LATC's Customer Satisfaction Survey! You are helping us provide better and more efficient services to you.

* 1. Are you a:

* 2. In your most recent contact with us, how would you rate the responsiveness and effectiveness of staff who assisted you?

* 3. When you visited our Web site, how would you rate the ease of locating information?

* 4. When you visited our Web site, how would you rate the usefulness of the provided information?

* 5. If you submitted an application, how would you rate the timeliness of processing your application?

* 6. If you filed a complaint, were you satisfied with knowing where to file a complaint and whom to contact?

* 7. If you filed a complaint, how would you rate the timeliness of receiving resolution for your complaint?

* 8. Were you satisfied with the overall service provided by the LATC?

* 9. If you answered "Fair" or "Poor" to any of the questions above, please provide details of your experience and any suggested improvements.

* 10. Additional comments or suggestions:

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