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1. What type of library do you work for?

2. Which office/service provides delivery to your library?

3. How much pre-sorting of out-going library materials does your library do?

4. How often do you receive delivery?

5. Does the delivery frequency meet your library's needs?

6. For the above question, if your response was "Needs improvement", please indicate the frequency that you would prefer.

7. Is library staff usually available when delivery arrives?

If your answer for question #7 was "Library materials are delivered to a different location", please answer the following:

8. What is the rationale for that limit?

9. Based on your knowledge, please rate your patrons' opinion regarding the time it takes to receive an item from another library:

10. Please describe you library's typical experience with the courier drivers:

11. How would you rate your current delivery service?

12. How often does your library receive items from other libraries by mistake?

13. Please provide any comments you have regarding your current delivery services: