* 1. How well do the customer service representatives at Castell answer your questions?

* 2. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 3. Compared to our competitors, is our product quality better, worse, or about the same?

* 4. How often do you use our product?

* 5. How responsive is our company?

* 6. How convenient is our company to use?

* 7. Compared to our competitors, how effective is our service?

* 8. Overall, are you satisfied with the product delivery at our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?