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* 1. What is the primary reason you chose to implement e-billing?

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* 2. Do you have a proprietary, in-house, custom system to manage electronic invoices from your law firms, or do you use one from a third-party vendor?

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* 3. Rank the following benefits of electronic invoicing in order from most important to least important (1 being most important 7 being least important)

  Most Important 2 3 4 5 6 Least Important
Paperless billing
Automated routing of invoices for approval
Automated compliance with outside counsel guidelines
Ability to collect and report on detailed invoice data
Lowered transaction costs
Reduced processing time
Integration with AP and other internal systems

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* 4. What has been your experience with electronic invoicing?

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* 5. How has electronic invoicing measured against your original expectations?

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* 6. Please rate your e-billing provider overall.

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* 7. Please rate your provider’s products for corporations overall

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* 8. Please rate your provider’s products for law firms overall

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* 9. Please rate your provider’s Corporate Implementation Services

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* 10. Please rate your provider’s Law Firm Implementation Services

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* 11. What percentage of your firms were submitting their invoices to you electronically on 1 July of this year?

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* 12. What is the barrier preventing a higher percentage of your firms from submitting invoices electronically?

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* 13. What is your provider’s primary pricing model for corporations

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* 14. What is your provider’s primary pricing model for law firms

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* 15. What made you choose your provider to handle your electronic invoicing needs?

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* 16. Which spend management IT model do you prefer? (Where the software and your data are operated outside of your company (ASP). Where your software and your data reside inside your company (Behind the firewall)?

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* 17. Who should pay?

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* 18. On average, how long did it take your provider to enable each of your law firms to send invoices?

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* 19. What is your perception of how easy the provider’s implementation was for your law firms?

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* 20. Regardless of the cost to your firms or the inherent difficulty, do you view this as a firm’s cost of doing business with you?

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* 21. What is the primary feature or function that attracted you to your internal spend management system?

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* 22. How satisfied are you with your spend management system in the following areas:

  Very Satified 2 Neutral 4 Very Dissatisfied
Reliability
Stability
Ease of use by corporate legal
Price
Meets our needs

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* 23. With "1" being the least painful and "3" being the most painful, please rank the following “pain points”:

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* 24. What is the typical cycle time from receiving a bill to issuing payment?

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* 25. What percentage of the invoices you receive have problems?

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* 26. What are the 2 most common problems?

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* 27. Do you adhere to a LEDES approved invoice format?

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* 28. Your e-mail address (to eliminate duplicate responses)

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