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1. Please answer the following questions:

1. How would you rate the service you received at the reception desk?

2. How would you rate the courtesy and competency of the staff?

3. How satisfied are you with EA labs turn around times?

4. On average, what turn around time do you usually request? More than one option can be selected.

5. What are the main reason(s)you use EA Labs? More than one option may be selected

6. How satisfied are you with the quality and reliability of results provided by EA Labs?

7. How valuable is EA Labs Accreditation status (NVLAP & CALA) for your business?

8. Have you ever used EA Labs after hours service (weekends and after office hours)?

9. Have you used EA Labs pick up services?

10. What areas of improvement would you like to see with EA Labs?