1. Ascent Group, Inc. Recruitment & Hiring Benchmarking Survey

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The Ascent Group is conducting benchmarking research to better understand recruitment and hiring practices for front-line customer service employees. The main objectives of the study are to identify “best practices” and to understand how best-in-class customer service organizations attract and select qualified frontline customer service employees. Secondary objectives include understanding:

• The criteria used for hiring customer-facing employees?
• How are candidates identified? Advertising? Placement firms?
• What screening processes and techniques are used?
• What are the most effective processes for identifying highly qualified individuals?
• What are the key elements to hiring these individuals?

Share your experiences by participating in our benchmarking research. See how your frontline recruitment and hiring practices compare to our database of best practices and best performers. We are especially interested in companies that are innovative and successful in the recruitment and hiring of customer-oriented front-line employees.

The result of this effort are captured in our report, Improving Front-line Recruitment & Hiring.

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

For more information about our company, please visit www.ascentgroup.com.

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