1. Please complete this survey to help us monitor the quality of our reservations guest service.

1. Was your call answered in a friendly manner?

2. Were your questions about Canyon Ranch answered?

3. Was every effort made to meet your needs?

4. Was the confirmation information accurate (i.e., rate, arrival date?)

5. Did you receive the confirmation in a timely manner?

6. How could the quality of this call have been improved?

7. Overall, how would you rate the guest service you received?

8. Your name:

9. Arrival:

10. Reservationist's name:

11. Will you be staying at Canyon Ranch in: