1. Please complete this survey to help us monitor the quality of our reservations guest service.

* 1. Was your call answered in a friendly manner?

* 2. Were your questions about Canyon Ranch answered?

* 3. Was every effort made to meet your needs?

* 4. Was the confirmation information accurate (i.e., rate, arrival date?)

* 5. Did you receive the confirmation in a timely manner?

* 6. How could the quality of this call have been improved?

* 7. Overall, how would you rate the guest service you received?

* 8. Your name:

* 9. Arrival:

* 10. Reservationist's name:

* 11. Will you be staying at Canyon Ranch in:

T