You recently used one or more of our services. Because your opinion matters, we're asking you to participate in a survey about your most recent experience with us. The survey will take about 3 minutes to complete and your feedback will be used to improve our service. Thanks for your support!

How did you hear about us/Making It Easy?

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* 1. How did you hear about us/Making It Easy?

Which service have you used with Making It Easy recently? If you have used more than one service with us, please choose one service to answer at a time.

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* 2. Which service have you used with Making It Easy recently? If you have used more than one service with us, please choose one service to answer at a time.

To what extent do you agree or disagree with the following statement?
1 = Completely Disagree and 5 = Completely Agree

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* 3. To what extent do you agree or disagree with the following statement?
1 = Completely Disagree and 5 = Completely Agree

  Completely Disagree Disagree Neither Disagree nor Agree Agree Completely Agree
The service provider made it easy for me to manage my issue (meeting my need).
Please rate the performance of your service provider in the following areas:
1 = Completely Unsatisfied and 5 = Completely Satisfied

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* 4. Please rate the performance of your service provider in the following areas:
1 = Completely Unsatisfied and 5 = Completely Satisfied

  Completely Unsatisfied Unsatisfied Neither Unsatisfied nor Satisfied Satisfied Completely Satisfied
Service knowledge
Understanding of issue/need
Professionalism
Completeness of resolution/meeting the need
Timeliness of resolution/meeting the need
Please rate the company as a whole in the following areas:
1 = Completely Unsatisfied and 5 = Completely Satisfied

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* 5. Please rate the company as a whole in the following areas:
1 = Completely Unsatisfied and 5 = Completely Satisfied

  Completely Unsatisfied Unsatisfied Neither Unsatisfied nor Satisfied Satisfied Completely Satisfied
Product/Service (quality)
Pricing
Place (location)
Promotion (means of communication)
People (skills & ethics)
If you are requested to make a short recommendation about using our service what would it be?

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* 6. If you are requested to make a short recommendation about using our service what would it be?

Sometimes we reach out to our clients to inform what is new and what support we can offer. Would you be open to a follow-up communication from us? If open to being contacted, please enter your contact information here:

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* 7. Sometimes we reach out to our clients to inform what is new and what support we can offer. Would you be open to a follow-up communication from us? If open to being contacted, please enter your contact information here:

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