You recently used one or more of our services. Because your opinion matters, we're asking you to participate in a survey about your most recent experience with us. The survey will take about 3 minutes to complete and your feedback will be used to improve our service. Thanks for your support!

* 1. How did you hear about us/Making It Easy?

* 2. Which service have you used with Making It Easy recently? If you have used more than one service with us, please choose one service to answer at a time.

* 3. To what extent do you agree or disagree with the following statement?
1 = Completely Disagree and 5 = Completely Agree

  Completely Disagree Disagree Neither Disagree nor Agree Agree Completely Agree
The service provider made it easy for me to manage my issue (meeting my need).

* 4. Please rate the performance of your service provider in the following areas:
1 = Completely Unsatisfied and 5 = Completely Satisfied

  Completely Unsatisfied Unsatisfied Neither Unsatisfied nor Satisfied Satisfied Completely Satisfied
Service knowledge
Understanding of issue/need
Professionalism
Completeness of resolution/meeting the need
Timeliness of resolution/meeting the need

* 5. Please rate the company as a whole in the following areas:
1 = Completely Unsatisfied and 5 = Completely Satisfied

  Completely Unsatisfied Unsatisfied Neither Unsatisfied nor Satisfied Satisfied Completely Satisfied
Product/Service (quality)
Pricing
Place (location)
Promotion (means of communication)
People (skills & ethics)

* 6. If you are requested to make a short recommendation about using our service what would it be?

* 7. Sometimes we reach out to our clients to inform what is new and what support we can offer. Would you be open to a follow-up communication from us? If open to being contacted, please enter your contact information here:

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