Exit this survey 1. Your views on Kotak.com 100% of survey complete. Question Title * 1. Based on your existing experience with kotak.com, do you recommend kotak to your friends currently? Strongly Agree Agree Neutral Disagree Strongly Disagree Question Title * 2. What was your first impression of the new Kotak.com website? Question Title * 3. Are you able to find whatever you come looking for more easily now? Yes No Question Title * 4. How would you rate the website on the following Excellent Good Average Below Average Poor Information layout Information layout Excellent Information layout Good Information layout Average Information layout Below Average Information layout Poor Ease of Navigation Ease of Navigation Excellent Ease of Navigation Good Ease of Navigation Average Ease of Navigation Below Average Ease of Navigation Poor Simplicity Simplicity Excellent Simplicity Good Simplicity Average Simplicity Below Average Simplicity Poor Attractiveness of design Attractiveness of design Excellent Attractiveness of design Good Attractiveness of design Average Attractiveness of design Below Average Attractiveness of design Poor Completeness Completeness Excellent Completeness Good Completeness Average Completeness Below Average Completeness Poor Interactivity Interactivity Excellent Interactivity Good Interactivity Average Interactivity Below Average Interactivity Poor Search Utility Search Utility Excellent Search Utility Good Search Utility Average Search Utility Below Average Search Utility Poor Question Title * 5. What would you like to add to the website? Question Title * 6. What would you like to remove from the website? Question Title * 7. How often do you visit Kotak.com? Daily Few times a week Few times a month Once a month Less than once a month Seldom Question Title * 8. With the updated site , you are likely to visit: Just as often More often Less often Please specify a reason for your answer Question Title * 9. What is the key benefit of the new website? Question Title * 10. What is the key disadvantage of the new website Question Title * 11. What do you think will be the key benefit of this change in approach? Increase in lead generation through the website Increase in time spent by the visitors Chance to win awards for web design Other Please specify Question Title * 12. Will you recommend kotak.com to your friends now? Strongly Agree Agree Neutral Disagree Strongly Disagree Question Title * 13. Besides Net Banking what do you visit Kotak.com for ? Access other services that Kotak offers Check for Special Offers Careers Kotak News Other Kotak Businesses No, I only use it for Net Banking Other (please specify) Question Title * 14. Any suggestions you would like to make Question Title * 15. A little information about yourself Age City Education Gender Primary Bank Account Number of Banks you bank with Question Title * 16. Please chose the products you own from Kotak Bank Account Fixed Deposit Mutual Fund Life Insurance Trading Account Home Loan Car Loan Credit Card Other Other (please specify) Done
