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* 3. Select the region(s) in which your organization does commerce:

* 7. Through what channels and methods are you driving business? [select all that apply]

* 8. What is the APPROXIMATE revenue percentage breakdown by channel of your overall business?

  0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% I don't know
Physical stores
Web site
Mobile site / app

* 9. What are the TOP 3 ways your business measures success? [select 3]

* 10. Generally, how did your 2013 online metrics differ from 2012?

  Lower Same Higher I don't know
Site conversion rate
Average order value
Shopping cart abandonment
SEO traffic (natural search)
SEM traffic (paid search)
Mobile traffic
Tablet traffic
Mobile commerce
Social media traffic
Overall revenue

* 13. What technologies has your organization ALREADY invested in over the last year? [select all that apply]

* 14. What digital technologies is your organization PLANNING to invest in over the coming year? [select all that apply]

* 15. What NEW digital features or capabilities will your organization be investing in during 2014? [select all the apply]

* 16. If you are planning to invest in rich digital content in 2014, why? [select all that apply]

* 17. How would you classify the state of mobile at your organization? [select 1]

* 18. When it comes to mobile, what is the PRIMARY activity your customers are doing? [select 1]

* 19. How would you classify the state of social commerce / social shopping at your organization? [select 1]

* 20. What are the TOP 3 threats to online success at your organization? [select 3]

* 21. If you believe the "Amazon effect" impacts your business, how? [select all that apply]

* 22. When preparing for holiday success, what TOP 3 customer-facing items does your organization focus on to stay competitive? [select 3]

* 24. When it comes to PERSONALIZATION (i.e.: product recommendations, targeted offers, tailored content, specialized experiences), what delivery method(s) does your organization use? [select all that apply]

* 25. When it comes to MERCHANDISING, what delivery method(s) does your organization use? [select all that apply]

* 26. To receive a copy of the survey results and be alerted if you win the $100 Amazon Gift Card, please provide your information (anonymous and confidential).