Office of Educator Licensure Customer Experience Thank you for contacting the Nevada Department of Education, Office of Educator Licensure. We make every effort to ensure that we are meeting our customers’ needs and would like to learn more about your experience. Question Title * 1. I contacted the NDE in my role as a . . . Currently Licensed NV Educator (teacher/administrator) Currently Licensed NV Educator (substitute) Future/New NV Licensure Candidate (substitute/teacher/administrator) School District Central Office Staff/Administrator College or University Faculty/Administrator NDE Employee Other (please specify) Question Title * 2. What is the primary reason you contacted the Office of Educator Licensure (OEL)? Apply for my first teacher or administrator license Apply for a Nevada teacher or administrator license after relocating from a different state Apply for a substitute teacher license Renew my current NV license Add an additional endorsement to my license Remove a provision from my license Learn why I did not qualify for a license Request an extension to my license Get answers to general questions/gather information Other (please specify) Question Title * 3. How did you contact us? Carson City Office Visit Las Vegas Office Visit Email Telephone Question Title * 4. Which staff member assisted you? Alma Brandon "Crissy" (Christine) Devan "Doc" (William) Jay Joyce Megan Michael Paul Rickie Kristina "Tina" I'm not sure/I don't know Communication was only via license@doe.nv.gov email. Question Title * 5. Please indicate your level of agreement with the following statements: Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree Not Applicable The information I received was clear The information I received was clear Strongly Disagree The information I received was clear Disagree The information I received was clear Somewhat Disagree The information I received was clear Somewhat Agree The information I received was clear Agree The information I received was clear Strongly Agree The information I received was clear Not Applicable The information I received was useful. The information I received was useful. Strongly Disagree The information I received was useful. Disagree The information I received was useful. Somewhat Disagree The information I received was useful. Somewhat Agree The information I received was useful. Agree The information I received was useful. Strongly Agree The information I received was useful. Not Applicable The information I received was accurate. The information I received was accurate. Strongly Disagree The information I received was accurate. Disagree The information I received was accurate. Somewhat Disagree The information I received was accurate. Somewhat Agree The information I received was accurate. Agree The information I received was accurate. Strongly Agree The information I received was accurate. Not Applicable I received answers to my questions in a timely manner. I received answers to my questions in a timely manner. Strongly Disagree I received answers to my questions in a timely manner. Disagree I received answers to my questions in a timely manner. Somewhat Disagree I received answers to my questions in a timely manner. Somewhat Agree I received answers to my questions in a timely manner. Agree I received answers to my questions in a timely manner. Strongly Agree I received answers to my questions in a timely manner. Not Applicable I was able to get my need resolved during my interaction. I was able to get my need resolved during my interaction. Strongly Disagree I was able to get my need resolved during my interaction. Disagree I was able to get my need resolved during my interaction. Somewhat Disagree I was able to get my need resolved during my interaction. Somewhat Agree I was able to get my need resolved during my interaction. Agree I was able to get my need resolved during my interaction. Strongly Agree I was able to get my need resolved during my interaction. Not Applicable Question Title * 6. Thinking about your interaction with the OEL staff, please indicate your level of agreement with the following statements: Strongly Disagree Disagree Somewhat Disagree Somewhat Agree Agree Strongly Agree Not Applicable The staff were responsive. The staff were responsive. Strongly Disagree The staff were responsive. Disagree The staff were responsive. Somewhat Disagree The staff were responsive. Somewhat Agree The staff were responsive. Agree The staff were responsive. Strongly Agree The staff were responsive. Not Applicable The staff were helpful. The staff were helpful. Strongly Disagree The staff were helpful. Disagree The staff were helpful. Somewhat Disagree The staff were helpful. Somewhat Agree The staff were helpful. Agree The staff were helpful. Strongly Agree The staff were helpful. Not Applicable The staff were friendly. The staff were friendly. Strongly Disagree The staff were friendly. Disagree The staff were friendly. Somewhat Disagree The staff were friendly. Somewhat Agree The staff were friendly. Agree The staff were friendly. Strongly Agree The staff were friendly. Not Applicable The staff understood my needs. The staff understood my needs. Strongly Disagree The staff understood my needs. Disagree The staff understood my needs. Somewhat Disagree The staff understood my needs. Somewhat Agree The staff understood my needs. Agree The staff understood my needs. Strongly Agree The staff understood my needs. Not Applicable I was treated with respect throughout my interaction at the OEL office. I was treated with respect throughout my interaction at the OEL office. Strongly Disagree I was treated with respect throughout my interaction at the OEL office. Disagree I was treated with respect throughout my interaction at the OEL office. Somewhat Disagree I was treated with respect throughout my interaction at the OEL office. Somewhat Agree I was treated with respect throughout my interaction at the OEL office. Agree I was treated with respect throughout my interaction at the OEL office. Strongly Agree I was treated with respect throughout my interaction at the OEL office. Not Applicable Question Title * 7. Please indicate your OVERALL level of satisfaction with the customer service you received from the OEL. Very dissatisfied Dissatisfied Somewhat dissatisfied Somewhat satisfied Satisfied Very satisfied Question Title * 8. Please explain why you answered your overall level of satisfaction (question #6) the way you did. Question Title * 9. Is there any additional information you would like to share about your interaction with the Office of Educator Licensure? Question Title * 10. In order to assist us in our goal of superior customer service, please provide your contact information so we may follow-up with you regarding the survey. Name Contact number or email License number if known Thank you for your feedback!
