1. Maintenance Customer Service

Our goal is to provide you with the best possible service; please help by answering the following questions.

* 1. What was the nature of your latest contact with us?

* 2. Overall, what letter grade would you give our customer service?

* 3. Maintenance responded promptly to my request.

* 4. Please rate the following categories:

  Strongly Agree Agree Disagree Strongly Disagree No Comment
Maintenance staff was courteous & professional
Maintenance staff answered your questions & provided help
My overall experience was positive
A timely response was provided
Facilities web pages provide useful information

* 6. Please indicate any specific references that affected your ratings:

* 7. Have you experienced ongoing improvements from the services provided by Facilities - Maintenance?

* 8. What service related improvements can you recommend? Also, feel free to make additional comments.

* 9. Please provide your name if you wish: