* 1. How professional is our bank?

* 2. How convenient is our bank to use?

* 3. Compared to our competitors, is our product quality better, worse, or about the same?

* 4. How well do the customer service representatives at our bank answer your questions?

* 5. Overall, how satisfied are you with the employees at our company?

* 6. During your last visit to the bank, was our service delivered in a timely manner?

* 7. What department in our Bank do you use? Check all that apply.

* 8. Which branch do you normally visit?

* 9. Is there any way we can improve your experience at First National Bank Minnesota?

* 10. What do we do well? Is there a product or service that you truly value with our bank?

* 11. Do you use any type of social media such as Facebook or Twitter and if so what type?

* 12. Have you "liked" First National Bank Minnesota's Facebook page?

* 13. (Optional) Name and/or contact information for follow-up.

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