TLC Accessibility Survey Question Title * 1. Do you use a wheelchair in New York City? w 0 Yes No Other None of the above. Question Title * 2. Do you regularly use taxis, black cars (such as Uber or Lyft), livery cars, or other TLC-licensed services? w 0 Yes No None of the above. Question Title * 3. Which type of TLC-licensed services do you usually use? w 0 Yellow taxis Green taxis Uber and/or Lyft (black cars) Livery/community car service cars I don't use any TLC-licensed services. Other (please specify) Question Title * 4. Do you use one TLC-licensed service more than other TLC-licensed services, and why? w 0 Question Title * 5. If you regularly use for-hire vehicles like black cars or livery cars, how do you typically use their services? w 0 Uber or Lyft app Phone call to car service Access-a-Ride Pilot (if participant) Car service app I don't use for-hire vehicles Other or none of the above. (please specify) Question Title * 6. When you take a TLC-licensed service--such as a taxi, black car (including Uber or Lyft), or livery car--does the driver offer to assist you with wheelchair securement? w 0 Yes No Other or none of the above (please specify) Question Title * 7. Do TLC-licensed drivers ever say it is okay for them not to fully secure your wheelchair (such as partial securement or not at all)? w 0 Yes No Other or none of the above (please specify) Question Title * 8. How often does a driver say it is okay to only secure the front of the wheelchair, and not the back? w 0 Always Usually Sometimes Rarely Never Other or none of the above (please specify) Question Title * 9. How often does a driver say it is okay to only secure the back of the wheelchair, and not the front? w 0 Always Usually Sometimes Rarely Never Other or none of the above (please specify) Question Title * 10. Do TLC-licensed drivers ever get upset when you ask them to secure your wheelchair? w 0 Always Usually Sometimes Rarely Never Other or none of the above (please specify) Question Title * 11. When you use a TLC-licensed service, such as a taxi, black car, or livery car, does the driver ever say the ramp is broken? w 0 Always Usually Sometimes Rarely Never Other or none of the above (please specify) Question Title * 12. Does the driver ever say that he or she has forgotten how to secure passengers who use wheelchairs? w 0 Always Usually Sometimes Rarely Never Other or none of the above (please specify) Question Title * 13. Has a TLC-licensed driver operating a wheelchair accessible vehicle ever refused you service? w 0 Often Sometimes Rarely Never Other (please specify) Question Title * 14. Have you ever hailed an accessible taxi or arranged an app trip but had a driver say you needed to contact Access-A-Ride? w 0 Often Sometimes Rarely Never Other or none of the above (please specify) Question Title * 15. When you need assistance with payment, has a TLC-licensed driver ever say that he or she is not allowed to touch a purse, side pocket, or other property to take out cash or a credit card? w 0 Always Usually Sometimes Rarely Never Other or none of the above (please specify) Question Title * 16. If you regularly use taxis, have you noticed any differences in customer service or equipment between taxis you hail on the street and Accessible Dispatch? If so, what were the differences? w 0 Question Title * 17. If you regularly use app cars, have you noticed any differences in customer service or equipment between app cars and taxis? If so, what were the differences? w 0 Question Title * 18. If you regularly use app cars, have you noticed any differences in customer service or equipment between accessible app cars and trips with accessible community car services? What were those differences? w 0 Question Title * 19. Do you ever use taxis, black cars, or livery cars through Access-a-Ride, and if so, what was the customer service experience like? w 0 Question Title * 20. Have you ever reported a TLC-licensed driver who would not secure your wheelchair and/or broken equipment? w 0 Often Sometimes Rarely Never Other or none of the above (please specify) Question Title * 21. Has a TLC-licensed driver ever damaged your wheelchair, or another mobility device? w 0 Often Sometimes Rarely Never Other or none of the above (please specify) Question Title * 22. What would be very helpful to improve customer service in accessible vehicles? You can check more than one. w 0 Better equipment Cleaner equipment Better training No personal items near passengers Other or none of the above (please specify) None of the above Question Title * 23. Do you have any other feedback or information you would like to share with TLC regarding securement and customer service in TLC-licensed vehicles? Thank you. w 0 Question Title * 24. Would you like to share your name and contact information so we can stay in touch with you and follow-up with you on your concerns? We would like to also resurvey you to see if the customer experience is improving, staying the same, decreasing, or if new issues have arisen. w 0 Done